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Ring camera Battery won’t charge

New Neighbor

Ring camera Battery won’t charge

I can’t charge my ring camera .
I plug in Camera with orange cable and charge light does not come on and charge my unit . I left the unit too long and the battery without charge.
It non longer seems to see the network .
Not sure if the camera is faulty
Community Manager

Re: Ring camera Battery won’t charge

Hi @Cinz. Could you try resetting the device by pressing and holding the setup button for 30 seconds? If you still cannot get the battery to charge or any signs of life from the device, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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