Same here, hours on tech support, useless, chat disconnected, tried dozens of times. Google Nest WiFi mesh, iPhone/iPad, dozens of resets, signal,strength to,door now 45… will not work. I suspect an app bug … because I cann see the chime DOES actually connect, I can see it’s MAC id on my 2.4GHz network in the google WiFi app. But the iOS app times out every time for some reason…