You can see why this would happen. A Ring device is registered to a customer. Someone steals it and then tries to register it to their account. It makes sense that the original owner would need to “release” the product first. Anyone could make an eBay receipt, or steal a product and sell it on eBay. Seems to me your complaint needs to be with the eBay seller for selling a “new” product that was not. As a customer, I am glad Ring has a strict policy on this. It might deter a few theives.
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