Hi! I have a few ring devices - two cameras in the garden, a ring doorbell and two chimes - a few months ago one of the chimes stopped working, I’m now trying to set it up again but it keeps giving me a message - Device Setup Attempt Blocked - I’m being advised this needs to change ownership - I can’t see it anywhere in my devices to remove it so I can reset it and add it again - it basically won’t let me readd it to the original account it was setup on
Hey @Duff. It looks like the device is already connected to possibly another email or location that you had it set up on previously. If you could, please go into the Main Menu in the Ring app and above Dashboard, click on your location. You may see another location there, and if so, click on that and then go to Devices, which is where you may see the Chime still. For the chance you do not see the device still, please ensure you are logged into the proper account and if this is still to no avail, reach out to our support team here for a device ownership escalation.
