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Ring 2 solar charger not charging

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New Neighbor

Re: Ring 2 solar charger not charging

I’m sorry to inform you that this is a scam from Ring, this is my second solar charger and is not working either, Ring told me that my set up was perfect, sun OK, connection OK, they thought that maybe it was the solar charger that has an issue but it seems none of their solar charger work!!! Like you if I would know better I even bother in buying this piece of crap!!!!
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Community Manager

Re: Ring 2 solar charger not charging

Hey neighbors! Thank you for working with each other in this thread to resolve your concern with your device not registering the solar panel for your Doorbell as connected in the app. We did have this bug in the app before where it would ask you to add a solar panel to extend your battery life, which has seen been resolved. At this time, if your app is not showing the solar panel as connected under your Doorbell's Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your Ring Video Doorbell and then attaching it back, while also ensuring that there is no dust and debris on the solar panel and at the connection. 

 

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring Video Doorbell by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected. If the device is showing as connected, please ensure you are getting 4 or more hours of direct sunlight to the solar panel during the day.

 

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: Ring 2 solar charger not charging

UPDATE:  I've spoken to Ring support via phone (less than a five minute wait time - Thanks!) and their suggestion is to return the solar charger that I have.

 

I see that a "new" version of the solar charger is coming out in July, so I'll very likely wait for that unit to hit the market.  It's a shame that the current model is so very bad.

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Original reply below

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Chelsea, thanks for the suggestion.  I've done the suggestion twice.  Below are the steps I've taken.  It has NOT resolved the issue.  At this point, I'm simply ready to return the solar charger (to Amazon) since I'm still within the 30 days of purchase...and NO consumer should have to work this hard to get something to function as it is supposed to.

 

The last health check shows today at 2:19 PM EDT.  Firmware shows "Up to Date".  Device Health report says "Your Doorbell 2 is online. Congratulations, your Doorbell 2 has a clean bill of health!  Your Doorbell 2's Wi-Fi signal strength is Good and its power level is Good"

 

I've tried the reconnect solution twice now. Each time I:

  • Disconnected the solar panel from the terminals
  • Checked to see if it the terminal was clean
  • Cleaned the dust from the solar panels
  • Reconnected the terminals. 
  • Held the reset button for 20 seconds
  • Reconnected the Wifi connection
  • Waited for 5 minutes for "the door software to update"
  • Checked the device status in the app
  • Found the Solar Status still says "Add a Ring solar charger to Extend Battery Life"

 

 

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New Neighbor

Re: Ring 2 solar charger not charging

Shouldn't the app > Devices > doorbell, top right corner battery icon show as charging using the green lightening image?

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New Neighbor

Re: Ring 2 solar charger not charging

Same as everyone else. Purchased the solar, installed , reinstalled cleaned etc..nothing! I just have an extra battery fully charged waiting and a useless attachment on my ring doorbell. Glad to see a community manager finally comment, but as others noted, ring support recommendations do NOT resolve this issue.
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New Neighbor

Re: Ring 2 solar charger not charging

Mine too originally worked but recently stopped charging battery. Having to recharge battery often. Just under a year old. Not sure if I can get any help at this point but is pretty frustrating. Certainly thought it would last longer than this. Has anyone gotten help with this issue?

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New Neighbor

Re: Ring 2 solar charger not charging

I wish I had gone through these reviwes before throwing $50 in drain for doorbell solar charger. Solar charger for Ring door bell does NOT work. I have gone through all recommendations mentioned in these reviewes. Ring app shows solar charger is 'connected'. I have east facing entrace where we have minimum 5 Hrs direct sun where doorbell is installed, that too its summer. Installed a week ago and first charged to 100% using plug. Even though its connected then also battery is going down everyday though i thought it will remain constant say 95-96% or will charge to go up. I will test this out for a week to finally return it. A company like Ring should not do like this with huge customer base; this model can sustain for few days but not long term.

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New Neighbor

Re: Ring 2 solar charger not charging

% as recommended by Ring, plenty of direct sunlight but the battery charge continued to decrease. It never stabilized much less increased battery strength. I then decided to Google issues on Ringg Video Doorbell2 and found page after page of disgruntled customers. This is frankly very disappointing and borders on fraud to continue selling a product that is known to be such a failure. I sent mine back and received $44.00 refund. Ring should have paid for the shipping. 

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New Neighbor

Re: Ring 2 solar charger not charging

I've tried all of the steps recommended by Ring support, including cleaning and checking the connections, resetting the device and running set up again, updated the firmware...and still nothing. The app still doesn't show that I have a solar panel connected. I really wish that I'd read the reviews before purchasing.

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New Neighbor

Re: Ring 2 solar charger not charging

Wish I read this before I purchased! It does not charge. Total rip off!