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Ring 2 solar charger not charging

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New Neighbor

Ring doorbell 2 not charging with solar

Just received the doorbell 2 and solar and the solar is not keeping the battery charged. It receives several hours of sunlight, we checked connectors and redid setup
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New Neighbor

Re: Ring 2 solar charger not charging

My ring solar charger is not working..   I see that there are many that do not work.  Is this a class action situation!

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New Neighbor

Re: Ring 2 solar charger not charging

Same situation here. New solar charger. Gets sun all day and no charging occurs at all. Same message about add a solar charger in app. Does not recognize it’s installed. Rechecked the install - connection points, etc. All look good.

@Ring - please focus some resources on this issue. Many people are having this issue and at $59 a pop, for it not to work is not acceptable. Either tell us how to fix it, update your product and send replacements to people, or refund our money.

I just received mine, so I will give it a week or so to see if it ever works. If not, I will be sending back for a refund.
Thanks!
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New Neighbor

Re: Ring 2 solar charger not charging

Same situation as @nsbalt, also giving it a week if not I’m going to return it.
Mine is down to a 25 % I was waiting to see if after is completely discharged the solar panel kicks in, BUT after reading all this it seems that it will never charge.
Pleas anybody that want to buy this charger just DONT DO IT!!!!!!!!!

I think is a scam from Ring!
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Community Manager

Re: Ring 2 solar charger not charging

Hey neighbors! Could you please post a photo of how your Solar Panel is set up with your Doorbell? This includes a bigger picture of the door so we can determining how much direct sunlight the Solar Panel receives during the day. In addition, a picture of how you have the wiring setup in the back can be helpful as well. Thank you neighbors, hope to hear back from you soon with these pictures! 

 



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New Neighbor

Re: Ring 2 solar charger not charging

Hi Chelsea here’s the pictures you asked for.
Would you have any solution to my situation and if not do ring change my charger or return my money?
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New Neighbor

Re: Ring 2 solar charger not charging

Just be aware of a couple of things....

 

1. If you decide to return your solar charger because the Ring company sent you a defective item....they still charge you $5.00 to send it back. Ain't that some sh*t? Absolutely terrible customer service.

 

 

2. This whole idea of "take a picture of your wiring and door" feels like a stall tactic. Brand new out of the box these solar chargers aren't showing up in the app. I'm not an incompetent human being. I know how to install a simple item like this. And I understand that it needs direct sunlight.  When I log in here and see dozens up dozens of comments all stating the same thing...the charger isn't showing up at all in the app...that shows me there is a major QC issue here. And it sucks that it seems like The Ring company's first approach is to make it seem like a user issue. 

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Community Manager

Re: Ring 2 solar charger not charging

@Elimil thank you SO much for providing these pictures -- they are extremely helpful. If you don't mind us asking, where are you located (you can give a general area-- doesn't have to be exact City). I ask as I would love to confirm a few things -- see that eave above the door / doorbell? Potentially, on your location, it could be blocking the sun for a good chunk of the day. Also, can you remind me (roughly) how many alerts you're receiving per day? The Solar Panel provides a trickle charge -- could just not be enough if the alerts are high. Don't worry, keep providing us information and we can continue to assist Smiley Happy

 

Also-- the installation looks great-- good job Smiley Happy

 

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New Neighbor

Re: Ring 2 solar charger not charging

So here are the pictures of my setup. This is now my second charger that is hooked up, getting sunlight, and still not showing up in the app, nor charging the battery.  The solar charger gets light from 2pm through the rest of the day, which is roughly 8pm at this point. 

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New Neighbor

Re: Ring 2 solar charger not charging

Same issue. Just recently received my solar panel and I do not believe it is working.