Hey neighbors! Could you please post a photo of how your Solar Panel is set up with your Doorbell? This includes a bigger picture of the door so we can determining how much direct sunlight the Solar Panel receives during the day. In addition, a picture of how you have the wiring setup in the back can be helpful as well. Thank you neighbors, hope to hear back from you soon with these pictures!
Just be aware of a couple of things....
1. If you decide to return your solar charger because the Ring company sent you a defective item....they still charge you $5.00 to send it back. Ain't that some sh*t? Absolutely terrible customer service.
2. This whole idea of "take a picture of your wiring and door" feels like a stall tactic. Brand new out of the box these solar chargers aren't showing up in the app. I'm not an incompetent human being. I know how to install a simple item like this. And I understand that it needs direct sunlight. When I log in here and see dozens up dozens of comments all stating the same thing...the charger isn't showing up at all in the app...that shows me there is a major QC issue here. And it sucks that it seems like The Ring company's first approach is to make it seem like a user issue.
@Elimil thank you SO much for providing these pictures -- they are extremely helpful. If you don't mind us asking, where are you located (you can give a general area-- doesn't have to be exact City). I ask as I would love to confirm a few things -- see that eave above the door / doorbell? Potentially, on your location, it could be blocking the sun for a good chunk of the day. Also, can you remind me (roughly) how many alerts you're receiving per day? The Solar Panel provides a trickle charge -- could just not be enough if the alerts are high. Don't worry, keep providing us information and we can continue to assist
Also-- the installation looks great-- good job
So here are the pictures of my setup. This is now my second charger that is hooked up, getting sunlight, and still not showing up in the app, nor charging the battery. The solar charger gets light from 2pm through the rest of the day, which is roughly 8pm at this point.