Bought Ring 2 video doorbell and a spare battery. Then bought and install Ring 2 solar charger to extend battery life and reduce battery swap . Turns out the solar charger won't charge at all, my Ring 2 battery keep on depleting as usual - or even quicker. The feature in the app that should've been linked to the solar panel is also not working, so can't monitor the real performance of the solar panel.
Really dissapointed by this product. With the price I paid I could've bought two replacement batteries instead.
Recommend Ring to pull the product off the market until the issue resolved, to avoid more dissatisfied customers.
Can you please post a photo of how your Solar Panel is set up, neighbors? This includes a bigger pictur eof the front door so we can determing how much direct sunlight the Solar Panel receives during the day. Thanks.
My solar charger also does not work. In full sun for most of the day but battery keeps dropping.
Going to return as "defective".
Installation is key, @Matt2 ! Would better instructions / pictures help with that? If so, we can take this feedback and deliver it to the team to see what we can do. Thanks!
Hey @imnotreallyscott. Since your device is not registering that the solar panel is connected and it says it's going off of battery, could you please reach out to our support team here to take a deeper look into this please?