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Ring 2 solar charger not charging

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New Neighbor

Re: Ring 2 solar charger not charging

The only way to check is to see if the battery continues to discharge. I called customer service and they give little help. I installed the charger 2 weeks ago and the battery charge has increase. Although only slightly. It does not charge but apparently just trickles a charge to maintain the battery and slightly increase the charge 

my concern was the charger mounting hole did not line up with the doorbell mounting plate holes.

hope this helps

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New Neighbor

Solar mount for Ring doorbell 1, not doing much if anything

Hi, I recently installed a solar mount for the original Ring video doorbell.  I can't say I am noticing any additional time it gives me between charges.  When I plug it in at first, the doorbell lights up blue as though it is charging, but when I mount it, it goes off.  Is it supposed to show anything on the device or in the app when the solar cells are charging the device?  I definitiely get direct sunlight at various points of the day on the solar panels.  Any help I can get it appeciated.

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New Neighbor

Re: Ring 2 solar charger not charging

I bought a solar charger for my Ring 2 and installed it correctly. It faces south so gets constant sunlight. Granted it is winter and we've had some gray days, but even on sunny days, the battery still goes down. It is now at 63% and I just charged it last weekend. Like others, my device health in settings says "add a solar device to extend battery life". I did. It doesn't. Are there optimal settings that should be made in motion detection to get better charging? Maybe it is being used too much so can't keep up with the usage? That would be nice to know and ring should put in the manual for this device. 

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New Neighbor

Re: Ring 2 solar charger not charging

Same here. They sent me a new one and I same the first. I have it my driveway facing up at the sun for the last two hours i. Hot Miami to see if it does anything, and no sign of charging. Unfortunately the app does not give you any indication whether or not it’s working. It still says nothing under solar charger status.
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New Neighbor

Re: Ring 2 solar charger not charging

My original solar panel stopped working.  I'm a former US Navy electronics tech so tested the output on a bright day with a very accurae multi-meter.  The panel was less than 6 months old !  The hassle Ring makes people go through to get a device replace under warranty is absolutely maddening so I finally just gave up and bought a replacement.  It's in an ideal location with plenty of unobstructed sunshine throughout the day so I tested this one and it's putting out the correct voltage and amperate output.  Ring customers with these solar panels do need to realize that this is only a trickle charger so it might take as much as a week to fully charge a fairly depleted battery.  My advice is to purchase an extra battery and fully USB charge the second one so you start off with one that's 100% charged.   My two batteries now are fully charged and stay that way.  BUT I did have to pay $50 bucks for a new panel !!!!

 

But one HUGE issue is that the Ring app has a link to check on the solar panel health but it doesn't work.  You people need to get that fixed and do it soon - or take that out of the app.

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New Neighbor

Re: Ring 2 solar charger not charging

I’m glad to finally learn that I'm not alone. I bought mine about a year ago and it never did work. The battery has fully discharged a couple of times already.
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New Neighbor

Re: Ring 2 solar charger not charging

I am on my second one. They sent me a second one to replace the first one. This one does not work either. Ring has such great products. Hard to understand why these issues have not been addressed.
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New Neighbor

Re: Ring 2 solar charger not charging

  Mine says the same thing and has never worked yet

installed by an Electrician 

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New Neighbor

Re: Ring 2 solar charger not charging

Have you tried reducing the frequency of alerts?
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New Neighbor

Ring Doorbell 2 Solar charger status

Has Ring solar charger worked for anyone? I bought a new one from ring.com and installed it. The status on the app still says install solar charger to prolong battery.