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Ring 2 solar charger not charging

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New Neighbor

Re: Ring 2 solar charger not charging

Wholeheartedly agree, I purchased 2.  We tried everything too and when we check the battery level we keep seeing this Solar Status "Not Established"  god knows how you get it to establish, we've tried it all.  

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New Neighbor

Re: Ring 2 solar charger not charging

My solar panel for the doorbell doesn’t work. I think it drains faster. I have solar on my cameras in similar locations.

Why don’t these work and ring doesn’t support the issue?
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New Neighbor

Re: Ring 2 solar charger not charging

I have the same issue!
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New Neighbor

Re: Ring 2 solar charger not charging

Something has been updated recently. Mine now says "Established," but the battery continues to drain.

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New Neighbor

Re: Ring 2 solar charger not charging

Yeah I have the same thing happening.
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New Neighbor

Re: Ring 2 solar charger not charging

all the hoops you have asked us to jump through do not work! How about a refund based on false advertising?????
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New Neighbor

Re: Ring 2 solar charger not charging

I have the same problem. My Ring 2 recognizes my solar charger because it says established but it is not charging my battery at all. I wanted to give another chance, removed the battery and fully charged it, but I'm still noticing it to be draining slowly. It is completely exposed to the ☀️..... I don't understand! It's frustrating!!!

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New Neighbor

Re: Ring 2 solar charger not charging

Mine is not working either and all of the reviews on Amazon have been taken down, shows 3 starts with 645 reviews but can't see any of them, mine says solor not established, when it get light from sun up to sun down, brand new does not work!! And both of the holiday face plates I orderd arrived broken,
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New Neighbor

Re: Ring 2 solar charger not charging

Mine used to work for a couple years. Then it sopped late lat year. Nothing was changed. Next it started showing “add a ring solar charger”. I suspect this was an upgrade to the firmware in the doorbell that allowed it to detect the charger. Maybe three or 4 months ago I called ring and got them to replace the charger (no luck) then the doorbell (again no luck). I even validated that I’m getting power from the solar charger using a multi-meter. Also, I have 2 other batteries in a ring spotlight that is also solar charging and which works great and I swapped batteries. The one I pulled from the spotlight at 100% charge only showed 88% charge in the doorbell and it is now discharging in the doorbell. The one I pulled from the doorbell charged up just fine in the spotlight with solar. Recently (within the last month or so) the doorbell now shows as connected to a solar charger, but it is still not charging. I hope that at some point yet another firmware update will be released so not only will it show as connected but it will actually charge. I will probably have to call them again to see if I can make some more noise.
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New Neighbor

Re: Ring 2 solar charger not charging

Sure wish something was done to correct this problem. I pretty much spent about a month of my life on phone with them and getting replacement panels and doorbells. Nothing solved the problem. It’s in direct sun for 6+hrs too. No debris and I even worked with a level 2 tech until he stopped calling me back or responding to my messages.