Same situation here. New solar charger. Gets sun all day and no charging occurs at all. Same message about add a solar charger in app. Does not recognize it’s installed. Rechecked the install - connection points, etc. All look good.
@Ring - please focus some resources on this issue. Many people are having this issue and at $59 a pop, for it not to work is not acceptable. Either tell us how to fix it, update your product and send replacements to people, or refund our money.
I just received mine, so I will give it a week or so to see if it ever works. If not, I will be sending back for a refund.
Thanks!