Hey neighbors! If you are unable to remove your first generation Chime or Chime Pro from your account, please note that this is a concern we are having in the app specific to iOS devices with the Ring app. In the event you may have an Android device, please log into the Ring app and remove it this was, as this is not a concern on Android devices at this time. We should have this fixed so you can remove the device in a future app update. We appreciate your patience while we wait for the fix!
If you are unable to set up a device because of a registered owner concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.