Sorry to hear of your delayed resolution. The support person I worked with went through the same process with me, and we kept getting the original tones. I don’t know what she did, but after asking me what I wanted the tones to be, there was a short pause on hold and when she had me try it again, the tones I had requested had been set. Now before calling support, I had pressed the reset button on the side and had at one time, dropped the chime alltogether in the app, and started over again. I had verified the WiFi connection and strength in the location the chime had been placed, so I had done all the obvious checks before calling support. Again, I don’t know what they did, but they were able to successfully get mine working. Good Luck!
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