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New solar panel missing small screws and adaptor for power cord?

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New Neighbor

New solar panel missing small screws and adaptor for power cord?

Just got my solar panel delivered and it's missing parts already, the booklet still shows the small screws and adapter to attach the power cord to the camera?

3 REPLIES 3
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Community Manager

Re: New solar panel missing small screws and adaptor for power cord?

Hey @armoredsaint. If your new Solar Panel package is missing some of the parts you need, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They should be able to put in a order for whatever parts you need so they can get those over to you ASAP! Smiley Happy 



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New Neighbor

Re: New solar panel missing small screws and adaptor for power cord?

I saw some new review videos of the solar panel, they don't show the adapter and small screws either, was this a recent change that you know of? Also, the install instructions are out of date if that's the case.

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New Neighbor

Re: New solar panel missing small screws and adaptor for power cord?

Spoke to Sandra at support and they no longer included it and the manual wasn't updated - surprisingly because that just causes a lot of confusion and frustration from the user. Plus there's no option to send it to you if you want it too.