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New Ring Chime Pro

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New Neighbor II

New Ring Chime Pro

I just purchased the new Ring Chime Pro.  This chime can be installed on either 2.4 GHz or 5 GHz.  All of my ring products are connected to the app on the 2.4 GHz band.  Should I also install the Chime on the 2.4 GHz or the 5 GHz?  I need to use the extender capabilities.  Thank you in advance.

3 REPLIES 3
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Community Manager

Re: New Ring Chime Pro

Hey @426Cuda. If you can, please try connecting the Chime Pro to the 5 Ghz of your network. If it can connect and stay connected, this connection will be stronger for your Ring devices. If you cannot connect to the 5 Ghz, see if you can connect to the 2.4 Ghz, as your router may be further away and unable to connect when on 5 Ghz. You can also try connecting to either or and testing out which has a better performance for you and your Ring devices. Smiley Happy 



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New Neighbor II

Re: New Ring Chime Pro

After spending all day yesterday testing the Chime Pro proved not to be a solution for my outdoor camera.  The signal was way too weak.  It seems to work fine inside the house.  I ended up moving my router extender to the garage and now I have good signal for the outside cameras.  I will keep the Chime Pro as it may come in handy down the road.  I'd like to bring to your attention that there is a bug in the setup software.  If the connection to a camera fails you cannot exit the software.  I had to restart my phone in order to get out of the setup software.  Thank you for your reply.

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Community Manager

Re: New Ring Chime Pro

Thank you for the update @426Cuda, and for sharing the experience.  Glad to hear you've found a solution for your Cameras! 

 

We will certainly pass this feedback along to our teams here.  Smiley Happy



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