New Chime Pro (2nd Gen) Won't Connect To Network

Hi @Salesh, I’m happy to step in and offer some help here. To clarify, are you able to connect to the Ring Setup Network for the Chime Pro? If so, what happens after? If you’re able to reproduce the concern and don’t mind, please attach a screenshot of where the setup gets stuck in the Ring App. Let us know what lights your Chime Pro is displaying during this process as well. This information will help us get a better idea of what you’re seeing on your end! :slight_smile:

Hi @Caitlyn_Ring,
Yes I am able to connect to the Ring set up network. That’s where the set up goes to. Nothing happens after that. Attached is the screenshot. The chime pro is flashing green all the while.

Thanks
Salesh

I have the exact same problem

Hi @Ian70 ,

I have just managed to connect after a lot of trying and reading a lot of solutions. What worked for me was that my devices location was off. As soon as I turned it on I was able to connect the Chime pro to my networ.

Hope that helps.

Thanks

Salesh

1 Like

Hi salesh
Yes it helped a little it now goes through the motions to connect so thank you for that

But it now flashes blue for 10 flashes then goes red when it says it is connecting then nothing happens hope admin can help me please

Cheers ian

@Salesh Thank you for letting us know what you tried, and how that worked for you! @Ian70 Based on the light pattern you’re describing, it sounds like the Chime Pro is not able to successfully connect to your wifi network. I’d recommend bringing the Chime Pro closer to your router and resetting it before attempting the setup again. Hold down the setup button on the side for 15 seconds in order to complete the reset, then plug the Chime Pro in near the router and walk through the setup process again.

If that is unsuccessful, please give our support team a call at one of the numbers availablehere. They’ll be able to take a closer look at what’s going on and provide more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. Feel free to let us know what support recommends, as it may be helpful for others! :slight_smile:

8.4.20 - same problem with a Chime Pro (2nd Generation, confirmed)

Maybe I missed something in this conversation but I don’t recall seeing an indication whether the Chime Pro (2nd Generation) must be connected to one wireless band or another (i.e., 2.4 ghz or 5.0 ghz) or whether it may be connected to either. Can someone who succeeded in the setup confirm which network band(s) you were able to connect to?

@Ottabeealaw wrote:

8.4.20 - same problem with a Chime Pro (2nd Generation, confirmed)

Maybe I missed something in this conversation but I don’t recall seeing an indication whether the Chime Pro (2nd Generation) must be connected to one wireless band or another (i.e., 2.4 ghz or 5.0 ghz) or whether it may be connected to either. Can someone who succeeded in the setup confirm which network band(s) you were able to connect to?

For using the Ring Chime Pro (2nd Gen) it can be connected to either the 2.4 GHz or 5 GHz Wi-Fi, but IF you want to use connect it to the 5 GHz Wi-Fi network, try these 4 channels: Ch36, Ch40, Ch 44, and Ch48.

You’ll have to change your router’s 5 GHz channel selection from AUTO (typical default setting) on the router (preventing hopping channels), and select whichever 5 Ghz channels of 36, 40, 44, or 48 that gives you the best performance. I had already split and set my router’s SSID name for 2.4 GHz (for example in my case “2WireXXX”) and used a 5 GHz SSID name with “5G” added (2 WireXXX 5G). For convenience sake, I use the same password for both. This way, depending on which SSID I log onto, I easily can choose to log onto either the 2.4 GHz or 5 GHz Wi-Fi.

I did a little on-line digging, inspired by this thread. Also, I did a little experimenting with my recently purchased Ring Chime Pro (it is Wi-Fi 2.4 GHz and 5 GHz dual-capable).

On a Ring Support products page I found, “The 5 GHz band utilizes select channels through 36 and channel 165.” Which kind of implies that Ring products can use all these channels. That sounds like a huge number of channels, but it actually is just 19 usable, separate channels, which are: 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 136, 140, 144, 149, 153, 157, 161 (at least these are the only 5 GHz channel choices on my AT&T Pace router).

With more digging, I learned about_“Unlicensed National Information Infrastructure”_ (UNII). I found geeky-stuff like that channels 36 to 48 are U-NII-1 channels, originally for indoor domestic home use. Higher channels 50 to 65 are U-NII-2B and are required to employ Dynamic Frequency Selection (DFS) and Transmit Power Controls (TPS) to avoid interference with weather-radar and military applications. All higher channels also require this DFS and TPS (whatever the heck these are). Channels 65 to 99 are U-NII-2C are prohibited for our use by new FCC rules (hence the big unavailable gap).

Experimenting with my Ring Chime Pro, whenever I tried to use any other 5 GHz channel that was not U-NII-1, my Chime Pro could not even see the 5 GHz Wi-Fi. The default setting on my 5 GHz router network was on AUTO channel (typical default), occasionally hopping to other channels on its own to avoid interference. Whenever my router hopped above Ch 48, my Chime Pro became intermittent and dropped offline, although my smart-phone and laptop were still fine with these higher 5 GHz channels. What’s all this geeky-stuff basically mean? Apparently , 5 GHz Ring devices do NOT like channels with DFS and TFS. That leaves only the 4 U-NII-1 channels.

5 Ghz is a higher frequency signal, so it has much more difficulty passing through solid objects, and even just air. But it’s nice when you are in a cluttered 2.4 GHz Wi-Fi environment. 5 GHz has a much shorter range than 2.4 GHz, so nearby houses Wi-Fi interference is generally low. This could be very different in dense apartment buildings. All things being equal, the lower Ch 36 should be the strongest among the four U-NII-1 channels, but signal strength is only one factor. Congestion and interference can also affect performance.

In my house, using a Wi-Fi analyzer app, I found that 5 GHz Wi-Fi channel 48 was the strongest due to some other local interference. But In the end, I set my Chime Pro on a fixed 2.4 GHz channel because it gave me the best overall Ring video performance on my cameras.

Well, this is my best guess as to why Ring devices are the “5 GHz picky.” Therefore, if using a Ring device on the 5 GHz Wi-Fi, I would recommend removing AUTO on the router (preventing hopping off a U-NII-1 channel), and select whichever 5 Ghz channels of 36, 40, 44, or 48 that gives you the best performance.

I know, I know . . . I need to get a life . . . but with the CoVid-19 thing, I had the free time, and I do think it is geeky cool. LOL :slight_smile: Maybe you will think this is interesting as I did and find this useful. At least this worked well for me.

@wchettel ,
@DiveMedic
,
@Chelsea_Ring ,
@castawaytech
,
@Salesh
,
@Caitlyn_Ring ,
@Ian70

3 Likes

I TOO, noticed that RING never asked for my WiFi password,
BUT I FOOLISHLY thought that RING retained and applied the
WiFi password from my other RING products - WRONG.

THANK YOU FOR POSTING

Do NOT take the default (previously used by Ring WiFi Network).
Select the WiFi network and SUPPLY THE PASSWORD.

GAWD. Thank you. It worked. I bought mine a month ago and have been so frustrated I just gave up. Such a simple solution and we all should have been able to get better customer support.

Well after numerous attempts to get my Chime Pro 2 to connect, I have finally succeeded. The secret is to say ‘no’ to reconnecting to the same network. This then brings up a list of networks, select your ‘same’ network, it then asks for the password, input said word and bingo, it connects. So it appears you do need a password to connect. Anyway it’s updating now and I am a happy bunny.

2 Likes

Worked!!! Thanks very much. The app needs updating as does the Help. Customer experience was pretty good apart from this annoying and frustrating process.

2 Likes

Thanks for posting this! I was about to return my Chime Pro 2 when I came across the solution you used. Someone else posted it earlier, but your description was much clearer.

As it never hurts to repeat good advice, I thought I’d give it go too. Thanks again!

The Reset of the Chime is the important first step.

Follow the instructions as before…BUT when you get to the connect to a network screen, DO NOT SELECT THE NETWORK you used with your doorbell.

Doing this will present you with a list of available networks. THEN select the same network you used with your doorbell. NOW, you will be presented with the need to enter the password. When you do this, the installation process will complete and the Chime Pro 2 WILL WORK!

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Hello people.
I can’t add the new Chime pro 2 to my wifi network of 2.4 . I’m using it with the ring doorbell version 1.
I do everything right and when it comes to trying to connect to the WIFI network (Meo - Portugal) he says he can’t. How can I solve? I already did to enter the network manually but I still can’t access it.
Can anyone help? Thanks.

A new Ring Chime Pro (5UME5)

My Ring Video Doorbell 3 Plus is working fine

I scanned the QR code into my new app.

Plugged the Chime Pro next to Router

Followed instructions saying

Ring Setup 54 - connection OK

Saying Connected to my UK Vodafone – YES

Saying connecting to Wi-Fi

Red light poor signal strength

Tried this and it worked straight away. Thanks

Changing the network to a “new”, though the same, network allowed me to input the password, and then it worked like a charm. Thank you

Gush… Ring support team is useless. If was not for the customers…

Hi neighbors! Here are the best things to check to get your Chime/Chime Pro connected to your network:

  • Relocate your Chime to another outlet, closer to your router.
  • If it doesn’t automatically reconnect, follow the steps in this Help Center article to reconnect the Chime in the Ring app.
  • Please ensure there is not a VPN enabled and location services / permissions are allowed / enabled for the Ring app, on your mobile device.
  • As mentioned prior in this thread, using another mobile device entirely, if possible, can rule out many variables.

If the above steps did not help get your Chime connected, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

1 Like