Hi Chelsea_Ring, thanks for your reply.
Yes, they did have me press and hold the button. But, they told me to hold for only 10 seconds. But I held it for 15 seconds. I do not understand what you mean when you say “were you unable to connect to the Ring Setup Network for the Chime Pro?” Everything went smoothly until the Chime Pro attempted to connect to my Wi-Fi network.
I will try again and send you a screenshot of the page where it fails. And yes, the light does flash green at some part of the setup - but not all.
And why was I told that my Chime Pro would ONLY connect to a 2.4Ghz network?