Hi @Hayscib. You're trying to connect your Chime Pro to your wifi network, correct? If it is not connecting, I'd suggest performing a quick reset on the Chime by holding down the reset button on the side for at least 15 seconds. If it is still unable to connect to your wifi network, try rebooting your router by unplugging it for at least 30 seconds and then plugging it back in. It may take a few minutes for the router to boot back up completely. Please make sure you're setting the Chime up near your router as well. Let me know how that works for you!