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How do you know if your solar panel is working?

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New Neighbor

Re: How do you know if your solar panel is working?

Hmmm...interesting. I never hear that. My Ring never listed anything but Battery for the power source. I wonder if that means it really isn't working (and this is the replacement unit I received).

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New Neighbor

Re: How do you know if your solar panel is working?

 
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New Neighbor

Re: How do you know if your solar panel is working?

I had this question with my new cameras, because I thought one wasn't charging, and noticed that each camera will show you differently that it's connected.

 

Spotlight Cam - will actually state under "Solar Status" - "Connected"

Stick Up Cam - will NOT state connected under "Solar Status" but will show the battery is charging on the battery symbol on the cameras main page by showing the lightning bolt symbol in it.

 

It would be nice if a firmware update was done for the Stick Up Cam so that it stated "Connected" under the "Solar Status" section of the app.

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Community Manager

Re: How do you know if your solar panel is working?

Hey neighbors! Thank you for working with each other in this thread to resolve your concern with your device not registering the solar panel as connected in the app. We did have this bug in the app before where it would ask you to add a solar panel to extend your battery life, which has seen been resolved. At this time, if your app is not showing the solar panel as connected under your device's Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your Ring device and then attaching it back, while also ensuring that there is no dust and debris on the solar panel and at the connection. 

 

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring camera by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected.

 

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: How do you know if your solar panel is working?

I was wondering if there is updated info on this for 2020? I read the message board from 2019 and didnt look like there was a way to check if the solar panel is working on not.

 

THanks in advance.

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New Neighbor

Re: How do you know if your solar panel is working?

It should show up now. If you go to your device list and then check device health, it now shows when there is a solar panel connected. If it doesn’t show, you may need to update your device. Mine are showing up now.
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New Neighbor

Re: How do you know if your solar panel is working?

Oddly, it did appear for me a while ago, but now it doesn’t...it displays the message “Extend your battery life with a ring solar charger” again. Smiley Sad
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New Neighbor

Re: How do you know if your solar panel is working?

Weird. Just checked. Mine are still showing connected.