I called Ring support a few weeks ago - just a few weeks before my 1 year warranty expired. I told them about my issue. They confirmed the panel was not working properly ( I guess they can also see the alerts I receive when my battery power is low and needs to be charged). They said since I am still under warranty they will exchange my panel for a new one. I asked if they made any changes to due to problems with the panel. I was told there are no known issues but will glady change mine since it is under warranty. I swapped out the old panel for the new one - I also noticed that the output on the new panel is slightly higher than the old panel. From my point of view that can only help with my situation.
The app does is not have any useful indicator that tells you the panel is fully functional and is actively charging the battery. The only way to determine this is to note the current power level and hope it increases. That is what I did. The battery was at 92% when I attached the new panel and has successfully charged to 100% (once I had a sunny day and relatively low activity). So I would say my panel is working but not certain, at this point, if the panel can keep the battery charged under high usage.
I would recommend anyone with solar panel issues contact support and if it is still under warranty, request a replacement. Check to see if it has a higher output than your old one. If I remember correctly, my power output was 2.2 W and the new no one is 2.4 W. Also, the panel comes with another 1 year warranty.
I wish I would have read these before purchasing.
The app is totally useless when it comes to this Solar panel device.
With all the other useful data that the app provides (a lot of it I don't even understand but realize it's there for good reason), why omit something that would seem so simple? My doorbell Ring shows the power source correctly. And the battery life indicator is functional. So why not have anything to show it is connected and being recharged by the solar panel?
I guess nothing to do now but cross my fingers and hope for the best. I connected it a couple days ago and have only seen the battery life go down. Doesn't seem to be going down any faster or slower than when it's not connected to a solar panel at all.
I don't have extremely high expectations. Since the battery doesn't drain that fast normally, it would be nice to have it gradually charge up, especially since the area gets a lot of sun.
What's the point of even having this thing if it does absolutely nothing? Would probably rather save the money and just keep charging it the old way, or use the cash to buy another battery...
And it's great to see no one from Ring bothered to answer the two simple questions proposed earlier in this thread.
We just purchased ours a few days ago. It wasn’t working until my husband decided to take another look at it. The plug felt like it was all the way into the camera but it wasn’t. As soon as he pushed the plug in and it clicked the panel started working.
I do that multiple times a day. Bought a new panel because the Old one, like 3 months old, seemed to do nothing. Now the new one has gone up 1% once in a week of mostly sunlight. It's not the panel. It's the camera. Now what? Guess I have to call.
OK guys, I had called Ring, and before they told me, I figured it out. The answer is that under "Power Source" when the solar panel is connected and detected, this changes from "Battery" to "Power Outlet", indicating that power is coming from the solar panel (or AC). While this doesn't give us a reading of how much power is coming into the unit, at least you can tell it is connected and giving power.
If you all knew this already, sorry! Hopefully it helps others as it helped me.