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How do you know if your solar panel is working?

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New Neighbor

Re: How do you know if your solar panel is working?

It's simple!

 

Just monitor your device health to check the battery percentage. 

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New Neighbor

Re: How do you know if your solar panel is working?

Interesting though a charging symbol would be more straightforward, however I have returned my solar panel for a refund as it is not fit for my purpose 

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New Neighbor

Re: How do you know if your solar panel is working?

I purchased the spot cam w/solar panel almost a year ago.  I had no issues for the first 10 months.  Now it appears that my solar panel also does not work.  Altogther, I have had to recharge the battery directly (via USB) three times:  When I first setup the unit and twice in the past month and half.  I don't believe the panel has sufficient power to keep a moderately active camera chargedl.  It's possible once the battery power falls to a certain level, it does not have enough output to fully recharge the battery.  I think I will also return mine for a refund.  A second battery might be a better option for me.

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New Neighbor

Re: How do you know if your solar panel is working?

Where is it visible immediately?  I installed 2 yesterday and under Device Health for Solar Panel Status it still shows 'Add a Ring solar panel to Extend Battery Lfe'. Thanks

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New Neighbor

Re: How do you know if your solar panel is working?

Same
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New Neighbor

Re: How do you know if your solar panel is working?

I never trust this charger so i bought it and also a battery. I have to say it is working. I'm not sure how because one day decrease and another jump. But the fact is that the new battery still on the box after some weeks and with only few sunny days for now. It's hard to follow charging if we are always checking but if we wait some days we can see that the % is a little highe than before. Then goes down again, then up again...
Not perfect but acceptable.
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New Neighbor

Re: How do you know if your solar panel is working?

I just purchased both the Stand Up Cam as well as the Solar Panel. When I mounted and installed cam, under Device Health option where you have all settings for the camera unit, the app stated the solar panel was detected to help in Extended Battery Life.

Three days later, I take the battery out as I didn’t fully charge it at time of install per Ring tech stating it didn’t have to be fully charged. So I charged it all day and I inserted battery into camera unit, and the solar panel status states to add a solar panel error when the solar panel was not even unplugged when ejecting battery.

Spent over 2 hours with two separate techs via chat and it was not resolved to have my app state under solar panel status detect solar panel being detected.

The second tech told me they are working properly if app states to add one. She informed me Ring App is not proving current information and the release to update and correct this will be available soon. This is a lie, as the if that’s the case, then battery levels would not be accurate and mine is accurate.

I purchased both devices only a few days ago from Best Buy, I don’t honestly have faith the solar panel will charge battery as claims Ring states to do. I will buy the wired version for the Stick Up Cam as I have no time nor desire to have to change battery and charge for 6 hours time. Also even owning two batteries, I will still have to deal with changing them every two weeks or less as my settings are deemed to drain energy much faster, but why have a cam you have weak settings chose? It’s on side of home and no motion should he sensed however I want the most sensitive setting chosen and I want to receive motions having an decent time clip records each time.

Seems as the solar panel unit is a joke and pretty much a huge waist of 49.99. I need a self sufficient camera and this wireless cam and solar panel device needs nonstop maintaining and dealing with and I don’t have a desire to deal with all the demands of these two units.

My cam is in a tree, I’ll simply spay paint the cord brown and attach it with clamps down tree and have my electrician dig a wire out to my tree, have plug right above yard, problem solved.
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New Neighbor

Re: How do you know if your solar panel is working?

I may have missed it, but I can't see an answer to the actual qestion. Other than looking at the battery percentage and hoping it goes up as well as down occasionally,  is there any way to tell if the solar panel is actually doing anything other than looking pretty?

 

so Ring, 2 questions:

 

1. Should the "solar panel status" line on the app actualy ever say anything other then "add a ring solar panel to extend battery life"? BTW, if the answer is no then a supplimentary question is why is it even there as its totally pointless.

 

2. Is there any way at all of telling if the Solar panel is actually doing anything?

 

These seem fundemental and very, VERY straight forward questions to answer. If the answer to either of these questions is no then Ring look a lot like snake oil salesman i.e. we have to "take their word" that the panel is working. 

 

So, Ring, two very simple questions; no BS please, just respond directly to those questions.

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New Neighbor

Re: How do you know if your solar panel is working?

Jennifer,

 

It is difficult to tell if the Solar Charger is working. I installed it 6 days ago with some sunny days in between then and now. I have been monitoring the battery level regularly and have never seen it go up, only down. Starting with a 100% fully charged new battery, 6 days later it's down to 88%. I have the mothion sensor frequency set to Standard.

The question remains, how do I know if it's actually charging the battery? Thanks

 

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New Neighbor

Re: How do you know if your solar panel is working?

Seems simple. So of the battery level decreases everyday and never increases, is it working?