So far my ring cameras and ring alarm system have not disappointed. Even some early questions were handled quite handily by Ring Support. Overall my experience is close to a 10 out of 10.
I purchased the Garage Door Tilt Sensor from Ring.com and although I clearly understood it did not interface with the alarm system as other sensors (contact sensors, motion sensors, etc) I assumed it would report "open or closed" through the App so I could see at a glance if the door was open or closed. I've hoped for this type of sensor many times after leaving the house and wondering if I'd closed the garage door.
To my disappointment I discovered the following:
1. The open/closed condition of the sensor IS NOT reported on the Dashboard either as a sensor opening below the Alarm functions or in the History.
2. IF the system is Armed Home or Away there is a chime (user configurable tone) that audibly reports on the Base Station. But, this is of no use if you are away from your home and trying to find out if your garage door is open.
SUGGESTION: Have the open/closed report on the Dashboard as other sensors do in any alarm mode and have it listed on the History. And, have a push notification of Open/Closed sent as well.
3. To find out any information about the sensor one must drill down into the Menu - Devices - Alarm Base Station - and find the Econlink Garage Tilt Sensor listed under sensors. But even here the open/closed condition is illogically reported as "Clear" or "Faulted" for Open/Closed. This should be modified to logically report "Open" or "Closed".
This seems like a good idea that has been poorly executed so far. It would be my hope that if Ring is going to sell a product on their website, presumably making some profit on the device, there should be enough integration testing to ensure the device provide sufficient information on the Dashboard to be perceived as part of the ecosystem.
TO BE CLEAR: Even tho this sensor is reported within the Alarm Base Station I am not suggesting it should be a "police dispatch" item or "armed" as contact and motion sensors. Simply fix how the information is reported to the user.
Thank you for this feedback, I forwarded it to the team here and they let me know that they are currently looking into updating the experience for this sensor in the app. We greatly appreciate your insight and passion for our products as we're always looking to upgrade the experience, which starts with the core Ring security experience. I also wanted to share this Ring Help Center Article that provides a few more details about all Works With Ring products.
I completely agree. I thought the idea of a garage door sensor was a great one. I had hoped it would help me avoid going to bed without realizing the garage door had been left open. However, with the status buried way down in the device section of the app, the sensor is nearly worthless to me. I would love to be able to glance at my dashboard and see that the garage door is open. Even better would be to have the ability to schedule a push notification if the garage door is left open after a user pre-defined time. For my own use, I might pick 10pm which is a time after which my kids/dog are basically done coming/going, but still before I usually head up to bed. I hate going outside in the morning to find that a garage door was left open, and better integration of the Ecolink Garage Door sensor would dramatically reduce the chances of that happening, thereby making my Ring alarm / camera system even more valuable to me.
Wish I would have found this before I purchased two tilt sensors. What a waste of money. Come on, fix this and add it to the dashboard as the initial user suggested. Thx
Do you have any updates for us with this sensor? Looking to purchase this item to add to our system but won't do it if it doesn't function as most would expect.
Hey @ched03 ! The Eco Link Garage Tilt Sensors can notify you of open, close, and tamper events. It can also be used in Alexa routines for additional functionality. Additionally, while it does not show on the dashboard, the Alarm device list can be sorted by category, name, or room to allow for potentially more convenient viewing in the app.
At this time, professional monitoring and triggering the Alarm siren are not features of the Tilt Sensor.
Just adding another $.02 to this chain. At bare minimum, the device needs to report open or closed through to the dashboard. Having to drill down 2 levels is ridiculous. I understood going in that it would not trigger alerts and so on, but didn't realize it would only report 'online' to the dashboard. That is useless at best.
If you want a functioning garage door sensor for Ring Alarm, easy and cheap, just buy a standard contact sensor and a standard door hinge. Mount the sensor to the inside of the garage door. Mount the magnet on a hinge. Mount the hinge so when the door is closed, the hinge sits flat by the sensor (door closed). When you open the door, gravity will drop the hinge mounted magnet (door open). Label the sensor as a "garage door". Done and fully alram feature functional. And I think much more reliable long-term than those tilt sensors.