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Does Chime require internet connection?

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New Neighbor

Does Chime require internet connection?

If my internet service goes down, will the Ring Doorbell still be able to communicate with the Ring Chime (over the LAN/Wifi)?  Or does operation between Doorbell & Chime require a connection through Ring servers?

4 REPLIES 4
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Community Manager

Re: Does Chime require internet connection?

Glad you asked @geo1963! Our Chime devices are wifi enabled and require wifi connection to communicate between your Doorbell and router. Without signal or the required power, the devices will not operate as intended. I hope this helps! Smiley Happy  



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New Neighbor

Re: Does Chime require internet connection?

So to be clear it doesn't require internet connectivity just local network connectivity. Is that correct? @Marley_Ring

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Community Manager

Re: Does Chime require internet connection?

Hey @stukes. Our devices are wifi enabled devices and therefore require a solid wifi internet connection from a modem or router. They will connect wireless over your wifi network and the Ring app. You will need to ensure you have a 2.4 Ghz connection (or 5.0 Ghz connection if you have the 2nd Generation of the Chime or Chime Pro). Hope this helps clear it up for you! Smiley Happy 



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New Neighbor

Re: Does Chime require internet connection?

Hi Chelsea, I understand they are connected via wifi.

 

Question is if there is no internet connectivity but there is still a wifi connection will the chime still work?