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Device issue

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New Neighbor

Device issue

No function with plug in

3 REPLIES 3
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Community Manager

Re: Device issue

Hey @Jerrychang. Are you able to reconnect the Chime Pro to your wifi network, as it looks like it's offline? If you tap on Device Health and then Reconnect to Wifi, it'll take you through another setup to get the device back online for you! Smiley Happy 



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New Neighbor

Re: Device issue

I didi, the device still not turn on. it might a device issue. the light was not showing up or connect. 

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Community Manager

Re: Device issue

@Jerrychang Thank you for getting back to me and confirming you had no lights on the device! If the device is not powering on whatsoever, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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