@Jerrychang Thank you for getting back to me and confirming you had no lights on the device! If the device is not powering on whatsoever, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.