Hi @JD_DS, happy to step in for Chelsea here. If possible, try moving the Chime closer to your router before attempting to set it up. Additionally, try resetting the Chime by holding down the setup button for at least 20 seconds. Should this concern persist, please give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. 