selecting: devices, chime, device health (showing firmware up-to-date), reconnect to wifi
5 second reset -> light pulses very fast -> fast -> slow
tap to connect chime -> selected the only chime I own
not using previous wifi -> selecting wifi and entering (copy-pasting) pw
obtaining success message (after phone reconnected to real network); chime light has started pulsing fast instead of slow
obtaining eternal “updating firmware” message
according to the router, the Chime is connected and obtained IP (ending .156), and it communicates quite constantly aprx 2…9 kbps downlink
I’m quite exhausted on this: is there some error on chime, or shall I wait more to get fw updated? Am I missing something on this, shall I do something differently?
No advice, but I am having the exact same issue with our Ring Chime. I have tried everything I can think of and it keeps getting stuck on the firmware update. We also have a Ring Chime Pro and were able to set that one up without an issue.
the Chime communicates to network: I assigned new static IP for it in DHCP server, and it was updated to Ring during the night
the Chime communicates to DNS server quite often to query IP for fw.ring.com
after IP query, the Chime communicates (via SSL transmission) to one of the IP obtained from DNS server, f. ex. ec2-34-228-178-128.compute-1.amazonaws.com, with packet lengths varying from 0 to hundreds of bytes (both inbound and outbound traffic)
-> therefore it seems to me that the Chime communicates to home, but somehow it does not respond to back-end system to provide health information to user
Here is the traffic profile for aprx 10 hours or something today attached.
Hi Neighbors. With all the troubleshooting you’ve done, you should have been able to make progress with your Chime. Since you are still having issues, I would suggest reaching out to our support team to further assist with this. Please give our support team a call at one of the numbers available here. If you are outside of the US, please go here to see how to contact support.