My router broadcast two different ssids for 2.4 and 5 ghz. I will turning off the 5ghz one and try again. Dont have a lot of faith in it. Question is why does the firmware has to be updated before it will work. Surely it should ship with the right firmware. Is there any way to log into the chime and flash the firmware manually?
Spend a further 4 hours trying to sort this out no luck.
some more info:
I have a Netgear Nighthawk R6400v2 router.
I have scanned the internet and tried various setting with no luck
i have reserved ip address for the chime and I can see that it connects to this addresses
i can ping the chime from a connected pc and it responds
only thing I can guess is that there is problem communicating to the Ring servers as it get stuck on final connecting part of the setup
Any help will be appreceated otherwise all I can think is the unit is defective and should be replaced.
Surely their is a fault with these chimes. It should be a plug in and work unit.
Moving your Router to other places and having to put the chime right next to the doorbell is not how it should be. RIng obviously need to sort this out as I know of so many that it's happening too. I have replaced mine with another and same problem. Always saying no wi fi. available???
Same problem here. I have soft reset (5 sec.) and hard reset (15 sec.), rebooted my modem and router. Using the Eero router with 4 beacons. So far have two days into this Chime. It was connected then all of a sudden, not connected. Have read everything I can find and tried everything I can find. Even turned off DATA as that was one of the fixes. Nothing works! I love this device and have the brand new one coming in a week. But need to get this working. Thanks for any help.