Hey @Karloz, happy to step in for Chelsea here. I appreciate you sharing that photo but I went ahead and edited your post to remove it since it contained your device’s MAC ID. Since you’ve tried the steps we recommended and the Chime is still not responding, you’ll want to reach out to our support team at one of the numbers availablehere. They’ll take a look and see if your Chime needs to be replaced if it is still under its warranty. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support.