Hey @Karloz. What happened when you reached out to support? If they are unable to get this fixed for you while talking to them on the phone, they should be able to work out the best next steps for you. I can help you further here, but you may need to reach back out to them as a follow up. For this Chime Pro, is it a 1st or 2nd Generation? If you’re unsure, feel free to attach a picture of the device in your reply!
In addition, have you tried a reset of the device? If you have not, please ensure you do this by pressing and holding the setup button on the side for 20 seconds while it is plugged in. In the event you do not have a button but a small hole, grab a pin or something small enough to go in the hole, and press and hold this down for 20 seconds while it is plugged in as well. Let me know if this reset helps if you have not tried this already!