The Chime Pro is designed to ensure your Ring devices are connected to the strongest signal (when there is more than one). While there is the option in the app to "connect to Chime Pro network", your device commonly chooses the strongest one upon initial setup without having to be directed to otherwise. That being said, the request to connect or change network should not be failing or timing out in your app, it should certainly attempt to connect. When you get a chance, can you please share a screen shot of this error? Thank you!
That is understandable @F50 , thank you for trying! I'll have the team here look further into it as promised
You are correct about your Chime Pro observations. Indeed it is a "roaming" network for your Ring devices, and will check for the strongest signal to connect to. There is no set time frame for this to occur, however best practice would be to give it 24 hours upon initial setup for optimal connection. Luckily, as you said, you can rest assure your device is connecting to the strongest Chime Pro, although I still agree a reliable option in the app for this would be great!
Thank you for the update on this @F50 , if the Chime Pro closest to the device is easily the strongest signal, it should certainly remain connected to that one. Some differences that might make an impact here could be what is between the router and each Chime Pro (interference/ distance) as well as between the Chime Pro and connecting devices.
For instance, a Chime Pro near the garage might show the best signal, but the cam on the garage connects to the front foyer Chime Pro instead simply because the garage is creating a lot of interference that might not necessarily show in signal readings, and the foyer is quicker to connect to.
I recommend checking in with our support team at 800-656-1918, to get to the bottom of this and really ensure your connections are a constant. Feel free to update us with your findings!
The Rssi on both of these Chime Pros indicate a high level of interference which may factor in to these connections fluctuating. We recommend maintaining a signal better than -60 for optimal performance. This Community post is a great breakdown of good vs poor RSSI.
The Community is intended to encourage neighbor to neighbor interaction and group conversations, we do not direct message or email as moderators. However, if you have any feedback, or have a less technical question that you'd like acknowledged, feel free to contact Help@ring.com anytime