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Chime not working

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New Neighbor

Re: Reset Chime

Same issue here.  Have original Chime and it just stopped working.  Went through all the steps in this forum and even called tech support.  They had me plug it in upside down and repeat reset attempts... didn't work.

 

I was told it was out of warranty so I am out of luck... too bad, not our fault, there is nothing we can do.

 

I asked if they knew what the problem was that all these Chimes were bricking, and was told they had no idea.  I understand if the device fails under normal use, but for all these Chimes to be "functional" but not able to reset sounds to me like a pushed firmware issue, or a board failure.

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New Neighbor

Re: Chime not working

My chime also stopped working. The light does not come on, I tried resetting it several times and followed the directions for a longer reset (15 seconds, then wait a minute). And, I've tried plugging it upside down as well and no luck. This does appear to be a device issue with so many others reporting the same problem. It's starting to sound like Ring should fix these for free or at a discount if out of warranty.

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New Neighbor

Re: Chime not working

Mine is not working either. It just stays blue. Tried everything but nothing helped.

 

This brand begins to show problems everyday and the manufacturer hides behind "it's out of warranty", when they know they have a dud on their hands, which will bring them down! Everyone knows that chips are not perfect and they fail, some sooner than later, everyone has to also know that Ring has manufacturing issues with products....and support...and warranty limits!   I bought mine from Costco and they will happily return it, thank God that they are the best company out there (without a warranty for dud products). Work on it harder RING!!

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New Neighbor

Re: Chime not working

Same problem here, just noticed a couple of weeks ago our original Chime Pro is no longer working. Since then I've Tried all reset combinations no luck and now found this thread Smiley Sad

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New Neighbor

Re: Chime not working

I have the same issues, my chime device had been working for over 2yrs with no fault. Now it will not connect to our network, and I am unable to rest the device. The last health check of the device was on the 15May 2020 (Only 3 days ago) and firmware is reported up to date. I am awaiting a response from an email to the support team.
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New Neighbor

Ring Chime stopped working.

Ring Chime will not power up.  It was working fine and just quit.  Tried reset options, unplugge it and allowed to set for a minute or two then plugged it back in.  Tried multiple outlets and the Blue Ring never flashes.   I've asked  and there is no fuse or baterry etc. that can be user serviced. 

 

I've read the other post for this issue and found no help.  I'm out of options.  Help?

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New Neighbor

Ring Chime Pro

Hi, my Chime Pro stopped working suddenly. The outlet is receiving power as I tested with another device but the chime pro is not showing any light pulse despite following the reset instructions multiple times. Please help.
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New Neighbor

Re: Chime not working

Just reporting that I have the exact same issue. The blue light stays on after unplugging and replugging, as well as after any length of time holding the reset button. I’ll be watching for some solution, but I haven’t seen anyone reporting one in this forum. I have two Chimes, and the other one works fine.
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New Neighbor

Ring Chime not resetting

Hi,

My ring chime first generation won't connect to our network. 
It won't reset by pressing the small bottom,

 

I don't know what else to try

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New Neighbor

Re: Ring Chime not resetting

I have the same issue - the blue light is not coming on at all.

I did find that you can still connect your phone to the "chime###" WiFi then use the app to try to connect to WiFi, but still it does not complete the connection.