Same issue here. Have original Chime and it just stopped working. Went through all the steps in this forum and even called tech support. They had me plug it in upside down and repeat reset attempts... didn't work.
I was told it was out of warranty so I am out of luck... too bad, not our fault, there is nothing we can do.
I asked if they knew what the problem was that all these Chimes were bricking, and was told they had no idea. I understand if the device fails under normal use, but for all these Chimes to be "functional" but not able to reset sounds to me like a pushed firmware issue, or a board failure.
My chime also stopped working. The light does not come on, I tried resetting it several times and followed the directions for a longer reset (15 seconds, then wait a minute). And, I've tried plugging it upside down as well and no luck. This does appear to be a device issue with so many others reporting the same problem. It's starting to sound like Ring should fix these for free or at a discount if out of warranty.
Mine is not working either. It just stays blue. Tried everything but nothing helped.
This brand begins to show problems everyday and the manufacturer hides behind "it's out of warranty", when they know they have a dud on their hands, which will bring them down! Everyone knows that chips are not perfect and they fail, some sooner than later, everyone has to also know that Ring has manufacturing issues with products....and support...and warranty limits! I bought mine from Costco and they will happily return it, thank God that they are the best company out there (without a warranty for dud products). Work on it harder RING!!
Same problem here, just noticed a couple of weeks ago our original Chime Pro is no longer working. Since then I've Tried all reset combinations no luck and now found this thread
Ring Chime will not power up. It was working fine and just quit. Tried reset options, unplugge it and allowed to set for a minute or two then plugged it back in. Tried multiple outlets and the Blue Ring never flashes. I've asked and there is no fuse or baterry etc. that can be user serviced.
I've read the other post for this issue and found no help. I'm out of options. Help?
My ring chime first generation won't connect to our network.
It won't reset by pressing the small bottom,
I don't know what else to try
I have the same issue - the blue light is not coming on at all.
I did find that you can still connect your phone to the "chime###" WiFi then use the app to try to connect to WiFi, but still it does not complete the connection.