My Chime stop working. I tried reset the device but the blue light is constantly on (no flashing) and I can't setup the device neither reset it.
Funny- I noticed the same thing tonight on one of 2 chimes-offline. I even removed the chime and tried to reinstall. It will not go into set up mode. This looks like a recent problem. Bad firmware updates?
I have not used it for several months, and it was required to reconnect to the network, but now it does not connect, does not go into connection mode. Many attempts have been made.
Hey neighbors! To attempt to get the Chime back to pulsing and into setup mode, you will need to make sure to try the reset as @telegare has. You will need to Chime to be plugged into an outlet and powered on. Once plugged in, use a needle like @telegare has to press and hold down into the reset button (if you have a button, just press the button, no need for a needle) and do this for 30 seconds. From there, attempt another setup. If this still does not work, please reach out to our support team here to report this to see what your next steps are.
@telegare After watching your video, I see you've tried it for a few seconds, and also 15 seconds, but could you try 30 seconds and let me know how that goes? You will need to do the full 30 seconds for it to completely reset.
@telegare This is a fantastic video! Thank you so much for performing this additional step, and even though we still don't have it back to working for you, this does help speed up the process for you. If you can, please reach out to our support team here.
Before you give them a chat or a call, email in these links to your videos and also a brief description of why you are emailing them to firstname.lastname@example.org From there, you can give them a chat or a call, ask them to review those videos and help you out with the best next steps.
Please report back to us to let us know what they were able to do further for you!