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Chime not working

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New Neighbor

Chime not working

Hi,

 

My Chime stop working. I tried reset the device but the blue light is constantly on (no flashing) and I can't setup the device neither reset it.

14 REPLIES 14
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New Neighbor

Re: Chime not working

I have exactly the same problem. Can’t get it working or in setup mode.
Already tried:
- 5 sec reset (several times)
- 15 sec reset (several times)
- power off for 10 min
- power off for 2 hours
Any solutions, anyone?
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New Neighbor

Re: Chime not working

Long story. Cut it short. Just received a Ring Chime today. Did not get it to work, after hour spent with support personnel, got cut-off a second time after I was told it was out of warranty and after agent said he will talk to supervisor about sending a new one anyway.
Not sure I want to spend more time on this other than make my complaint Public
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New Neighbor

Re: Chime not working

My chime is not working. Reset it several times! Help!
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New Neighbor

Re: Chime not working

Funny- I noticed the same thing tonight on one of 2 chimes-offline. I even removed the chime and tried to reinstall. It will not go into set up mode. This looks like a recent problem. Bad firmware updates?

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New Neighbor

Reset Chime

I have not used it for several months, and it was required to reconnect to the network, but now it does not connect, does not go into connection mode. Many attempts have been made.

Other users have the same error, please provide a solution!

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New Neighbor

Re: Chime not working

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Community Manager

Re: Chime not working

Hey neighbors! To attempt to get the Chime back to pulsing and into setup mode, you will need to make sure to try the reset as @telegare has. You will need to Chime to be plugged into an outlet and powered on. Once plugged in, use a needle like @telegare has to press and hold down into the reset button (if you have a button, just press the button, no need for a needle) and do this for 30 seconds. From there, attempt another setup. If this still does not work, please reach out to our support team here to report this to see what your next steps are. 

 

@telegare After watching your video, I see you've tried it for a few seconds, and also 15 seconds, but could you try 30 seconds and let me know how that goes? You will need to do the full 30 seconds for it to completely reset. 



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New Neighbor

Re: Chime not working

Hey.
I performed a hold of 30 seconds, this did not help.

I tried to hold for 40 and 50 seconds, nothing has changed.

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Community Manager

Re: Chime not working

@telegare This is a fantastic video! Thank you so much for performing this additional step, and even though we still don't have it back to working for you, this does help speed up the process for you. If you can, please reach out to our support team here.

 

Before you give them a chat or a call, email in these links to your videos and also a brief description of why you are emailing them to help@ring.com From there, you can give them a chat or a call, ask them to review those videos and help you out with the best next steps.

 

Please report back to us to let us know what they were able to do further for you!



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