cancel
Showing results for 
Search instead for 
Did you mean: 

Chime not working

Highlighted
New Neighbor

Chime Pro DEAD

Tried multiple outlets and now power. Device probably toast? Not even a year old.....good grief.

Any suggestions?
Highlighted
New Neighbor

Re: Chime Pro DEAD

All of a sudden it powered up again after being plugged in for about 20 minutes lol. Very weird.
Highlighted
Community Manager

Re: Ring Chime stopped working.

Great job covering these steps @jdhjab! Your Chime should certainly be working. Understanding that the device does not light up as it is intended to, try completing a setup in the Ring app anyway. Follow the steps as normal, and see if the Ring setup network will show up and allow you to complete a setup.

 

If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here  to see how to contact support.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
Community Manager

Re: Ring Chime stopped working.

Hi neighbors! You will notice some of your posts were moved to this thread as the experience or feedback is similar in nature. This is not at all the experience we intend, and we are here to help with a solution. 

 

We've seen many neighbors have success by simply power cycling (unplugging and plugging back in) the Chime, or even trying on another outlet. If you have already tried this, please also remove and reinstall the Ring app on your mobile device and attempt a setup, even if the Chime light is not illuminating.

 

The next best step, if setup is still failing or Chime is not responding, is to reset your Chime. To reset your Chime please hold the setup button for 20 seconds. Once complete, your Chime should definitely complete a setup, whether it is via scanning the bar code, or through the manual setup process.

 

If this concern persists even after trying the above steps, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to also let us know how this goes, as we will be sharing this feedback with our teams here! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Chime not working

An update. I had called support and followed their restart and installation steps again. The chime did not connect. They simply said that the device is defective and out of warranty. I did mention this thread to them. But all I got was a response that it was very unlikely for multiple chime devices stopped working in the same month. No answer why the device would become defective after working well and no physical contact with the device up until it stopped working. Would recommend all to call tech support to highlight this issue. Very disappointed with the result.
Highlighted
New Neighbor

Re: Chime not working

Same issue happened for me. So weired that it is happening to so many people now. 

I tried reset 5,10, 20, 30, 40 seconds but the chime just stay on and not blinking. 

Plugged off and on again but nothing is working. Seems that those chimes have a defect or wrong firmware update. 

Highlighted
New Neighbor

Re: Chime not working

Hi everybody!

I had the same exact problem with my Chime that I've owned for a long time that decided to go offline.  Long story short. I managed to speak with a Ring support rep on the phone. Instead of holding the reset button in for 5 or 15 seconds, the rep had me hold it in for 30 seconds.  I know it sounds crazy but it worked.  The Chime was able to reconnect to my WiFi network and is now working normal.  I have read that other people have tried holding in the reset button for not only 30 seconds but longer with no luck.  Maybe their Chime devices have different issues than mine. 🤷🏻‍♂️For whatever reason, my Chime was able to reconnect at 30 seconds.  I hope this helps.  Good luck!!! 🤞🏼

Highlighted
New Neighbor

Re: Chime not working

Same here. Did anyone find a solution?
How can I contact the support team ?
Highlighted
New Neighbor

Re: Chime not working

I have the same problem.

 

My app reports that it last connected on 6/4/20, but being in the UK I don't know whether that is 6th April (as per UK) or 4th June (as per US).

 

I was wondering whether all those people effected have the original Ring Chime (box like with a horizontal grill) or the "all-new" Chime (with a flatter profile and mesh-like front).

 

If it is just the original, then being cynical, it does seem coincidental that people's original Ring Chime has suddenly stopped working at the same time as the launch of a replacement!

 

N.B. Just got off the phone to their support - "Your product is out of warranty. Sorry for any inconvenience. Goodbye."

Highlighted
New Neighbor

Re: Chime not working

Same thing happened to my original chime. Just getting around now to try and fix it as my gen2 chime has been working fine through all of it.

Tried resetting for over a minute and removing from a power supply for a few hours but still not working.

Worst part is I just signed up to the full yearly multiple device plan but the device won’t be covered as out of warranty.

Will be looking at Apple HomeKit once it runs out as that now has facial recognition and secure cloud recording for free.