@telegare This is a fantastic video! Thank you so much for performing this additional step, and even though we still don’t have it back to working for you, this does help speed up the process for you. If you can, please reach out to our support team here.
Before you give them a chat or a call, email in these links to your videos and also a brief description of why you are emailing them to help@ring.com From there, you can give them a chat or a call, ask them to review those videos and help you out with the best next steps.
Please report back to us to let us know what they were able to do further for you!