My call to 3rd level support implied that the network name that you're trying to connect to cannot have any special characters in it, everything must be alphanumeric. Not sure about passwords. Will try this tomorrow.
If it works, then you'll probably have to reenroll anything else you have connected to that network. Huge - HUGE - PITA, at least for me. Amusingly, the Ring doorbell has no issues with any network with a special character (well, at least the special characters I have...).
Thank you but it's not my case... My network only uses alphanumeric caracters (letters or numbers).
I've tried to connect the chime close to the doorbell, close to the router... and nothing works... and of course all my ring products are working (doorbell, bridge, smartlights spot)...
It's weird that a lot of person have the same trouble... I probably sure there is a trouble with their app...
I tried all the things to get the chime to connect to WIFI. none of them worked. it turned out that I needed to ensure the wifi network was password protected. as soon as I made my wifi secure, the chime connected no problem and the app asked for the network password. Once the chime is working, you may have to update the wifi settings for the doorbell to use the password too.
When chimes pro was set up I was asked to give a password, is this the password I use when chimes is connecting to Wi-fi or do I use the modem password, also if either passwords don't work how can I proceed?
Update, I have resolved the issue. Here are some points that I learned that might help others.
1. Factory reset the Chime - little button on side, hold for 5sec. They say use a pin or paperclip but I just used a finger.
2. Unplug it, leave it unplugged
3. In app select add device, blah blah get to Chime, scan QR code
4. Plug in Chime, let it go from flashing quickly on the logo light to flashing slowly. this was the bit I wasnt doing, I think the Chime was on and looking for th eRing network services before I told the app about it, some form of timer/timeout happened, causing failure to complete device add.
5. If the App throws the 'the last time you tried to add this Chime you used this network < insert_your_wifi_name> - Do you want to use it again? ' - Choose No and then choose your network again from the list. This ensures you enter the PWD correctly
6. This worked for me, I had already ordered a new Chime as I thought I had a DOA.
Its unfortunate you cannot see the device details until the device is added in your app, but the specs show a firmware of 1.1.27 . Once i got the Chime to see my network, got it added correctly there were some updates pushed to it, so I am not sure this was the original firmware that shipped on the device.
Anyways, working now, pretty cool little device, customizable ring noises etc, worth installing. Process to get it registered wasnt fun.
after some long hours, theirmphone support was helpful... we eventually got the chime to connect to my phone hotspot, support forced a firmware update to 1.2.9, then we did a 'change wifi' and it finally connected to my google nest WiFi mesh.
just thought I'd share that potential solution...
The chime is yet another annoying product by Ring. It has nothing to do with special characters or whether you connect it 'right next to your hub'. I have owned one for more than two years and its a fickle timewasting thing. It may take many times before it connects mysteriously for no reasons. You just need to keep trying and trying again. Then it will work fine right up until you have a power cut or need to reset your router. Then you will lose more precious time trying to manually reconnect it because it will have fallen off the network and cannot get back on........oh and if you have even more time to waste try to then active the chime on your Alexa and Google Home devices as I did because that also takes time and doesn't work.......there was a time when you could just stick some batteries in a push device and it would work the first time, every time and not be this complex......if Ring can't make using their products as easy as that then the negatives start outweighing the positives....