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Chime not connecting to wifi

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New Neighbor

Chime not connecting to wifi

Hi All. I just bought a chime to connect to my ring doorbell. The chime won’t connect to my home wifi. I have tried to setting the chime up close to my router, close to the doorbell and then also removed the doorbell and had that close to the router and chime. Still doesn’t connect. I have also turned off mobile data on my iPhone.
Please help!
19 REPLIES 19
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Community Manager

Re: Chime not connecting to wifi

Hey there, @Mwad! If you are still unable to connect your Chime Pro to wifi even near the router, it may be best to reach out to support at 1-800-656-1918 so they can look into this for you. This will ensure a quick and easy resolution for you!



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New Neighbor

Re: Chime not connecting to wifi

Hi Chelsea_Ring,

 

I also have this issue with my chime. I have also tried all the things  Mwad did which is what everyone on the web says to do: place it close (next) to the doorbell, place it close (next) to the router, try it 63 times to see if it eventually will connect, all to no avail, the app still comes up with "setup didn't complete". I see you have suggested ringing support (I will find number for my country), but are you able to shed some light on to what they are likely to suggest??

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New Neighbor

Re: Chime not connecting to wifi

Same problem! After talking with Ring support and going through all of their troubleshooting steps, they sent me a new chime which arrived today. It behaves the exact same way  - fails to connect to our home wifi. Very frustrating. I don't know how to proceed from here.

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New Neighbor

Re: Chime not connecting to wifi

Same issue, tried connecting Chime nearer router and right next to doorbell and it will not find the WIFI network. Very frustrating.  

 

RING - Is there any resolution to this problem that lots of people are having.

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New Neighbor

Re: Chime not connecting to wifi

Exactly! Why can't they post SOMEthing since SO many have the EXACT same problem!!? It's obviously not US causing it & we've lost HOURS if not DAYS of coverage & are AT RISK!!
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Neighbor II

Re: Chime not connecting to wifi

How are you at risk? I mean really... You have alerts by phone right now. And most people have no issues. You need to reach out to customer service for support. This is mainly a Ring user to Ring user site. The Ring agents here will tell you to try the.basics and then tell you to call them.
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New Neighbor

Re: Chime not connecting to wifi

Same problem here.... I m going to cancel my chime. So disapointed... and no solution, read a lot and impossible to connect.
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New Neighbor

Re: Chime not connecting to wifi

We were finally able to get ours to work. After two hours on the phone with Ring technical support, we were finally escalated to a level 2 support technician (this is a key step, so keep asking to be escalated). She was very helpful in troubleshooting. I am not certain which of these things fixed the problem (and it might have been a combination of all of them) but the issues were related to:

1) our main network is 5G which (might have been) too much for the chime. So we created a ring subnetwork set at 2.4G, which it liked better.

2) make sure your network name does not have any special characters in it, and

3) make sure the network login requires a password (we had first made the internal ring network not need a password since it was a subnetwork of our main one, but the tech said the chime needed to have a password to work).

 

 I am not exactly sure which one of these steps fixed it, but the combination of these steps allowed our chimes to connect. Apparently there are different levels of firmware out there for the various chimes, and some are more picky than others. Good luck!

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New Neighbor

Re: Chime not connecting to wifi

I did these changes and still not working. All ring products are connected to my wifi but still impossible for the chime... I don't understand why
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