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Chime not connecting to wifi

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New Neighbor

Re: Chime not connecting to wifi

I found a solution by my own trial and error.

 

When the App prompts you to use the WiFi in it's memory, decline it.

You will then be taken to a page showing available WiFi Networks.

Selet your network and re-enter the network password.

Connected!!

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New Neighbor

Re: Chime not connecting to wifi

Do not use the stored network in the app when setting up.

Decline the offer and re-select your network, and enter the network password again.

Connected!

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New Neighbor

Re: Chime not connecting to wifi

Do not use the stored network in the app when setting up.

Decline the offer and re-select your network, and enter the network password again.

Connected!!

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New Neighbor

Re: Chime not connecting to wifi

For me it ended up being Location not turned on in my phone during setup.  Took talking to a tech for about 15 mins before that came up. Odd how it never asked for that during setup. 

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New Neighbor

Re: Chime not connecting to wifi

Thank you for your brilliant advice, no way could i get my chime to pair with my wi fi, after reading what you said about putting no in when showing your wifi id and then re entering your wi fi details plus wi fi password ,  it worked perfectly . Thank you for your advice . 

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New Neighbor

Re: Chime not connecting to wifi

Thank you! It finally works! Re-entering the password was key.
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New Neighbor

Re: Chime not connecting to wifi

The trick is when it ask you to connect to the wifi click no . Then click on WiFi and putin password.
It took me 5days and about 14 hrs.
And a second chime.
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New Neighbor

Re: Chime not connecting to wifi

Solved! After 2 hours of trying, but the chime never searching for my home wifi, I got the answer from Ring support. On Android phones, location and Bluetooth must be on for the setup (if you encounter this same error). Once I enabled those, it immediately continued in the setup process.
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New Neighbor

Re: Chime not connecting to wifi

Yup- turning location on is what finally worked! Must be an android thing.
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New Neighbor

Re: Chime not connecting to wifi

Worked for me on Android. Do not accept the WiFi and then select it from list. I assume if you don't do this it trys to connect to 5 GHz. Also remember to turn on location before starting.