We were finally able to get ours to work. After two hours on the phone with Ring technical support, we were finally escalated to a level 2 support technician (this is a key step, so keep asking to be escalated). She was very helpful in troubleshooting. I am not certain which of these things fixed the problem (and it might have been a combination of all of them) but the issues were related to:
-
our main network is 5G which (might have been) too much for the chime. So we created a ring subnetwork set at 2.4G, which it liked better.
-
make sure your network name does not have any special characters in it, and
-
make sure the network login requires a password (we had first made the internal ring network not need a password since it was a subnetwork of our main one, but the tech said the chime needed to have a password to work).
I am not exactly sure which one of these steps fixed it, but the combination of these steps allowed our chimes to connect. Apparently there are different levels of firmware out there for the various chimes, and some are more picky than others. Good luck!