I have exactly the same problem when trying to connect to my WiFi with the 2nd generation chime.
I can get it to connect to an android hotspot where it attempts a firmware update but seems to get stuck.
Only way out is to reset and try again.
Have spoken to support twice with no success. On the second call I was put through to second line support but had to end the call because I could only hear every other word.
Any help would be appreciated.
Thanks