Chime Will Not Set-up

Don’t call client support, they are worthless. Their suggestion to me was to buy a new one and try again.

Just bought a Chime Pro 2nd Gen. Right out of the box, it will not complete the setup, fails to connect to the internet at the end of the wifi setup. Have tried like 10 times now, rebooted wifi, hard reset the Chime, updated the Ring App, scanned the code, used the 5 digit code, yada yada. Nothing works. I was going to call Ring but sounds like that’ll be a waste of time. Anybody got this to work yet? Thanks.

The saga continues! This is my experience.

I had the same problem, I bought a new Chime Pro 2 on Amazon and it got to the step to connect to Wi-Fi it would say it could not connect. But I kept trying the “same” network I used for my Ring Video Door bell. After resetting completely - 30 FULL seconds - I did the setup again. This time I did not use the same network as previous. I then selected the network I wanted to use which “was the same network” but this time I could put in a password.

After that the setup worked like a charm and my Chime Pro 2 is now working.

Key - Do not select the same network - act like it is a different network but then select the same network. Seems to resolve the problem.

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DiveMedic, Thanks for that workaround tip. It worked for me!

Walter in Davie, FL

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Just a final follow-up here…I gave up and returned the Chime Pro Gen 2. I ordered a Gen 1 model, took it out of the box and within 5 minutes it was setup and working perfectly. There must be something wrong with the Gen 2 models. Thanks for everyone’s responses.

Thanks for the tip! That worked for me!

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Hi there , i had a similar problem. And after some fault finding results, my solution was that the chime needs to be signed in to your router as you would with any new device. So in summary you input your router password like you did when you first installed your Ring doorbell . And mine works perfect now. Good luck

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Hi guys, this worked perfectly with network password.

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Try this. When it asks for your wifi and shows up automatically…DO NOT continue. Select “no” and it will allow you to choose your wifi and manually put in the password. I believe the issue here is the password. I had the same issues you all have until I manually put in my wifi password rather letting the app try to access it.

Let me know if that works!

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I have a similar issue. I hold the reset button for 5 or 10 or 30 seconds. The light will flash quickly for a few seconds, then go back to solid blue. I can’t get it into setup mode

I only got he Chime Pro to connect when I used the sign-in screen plus “advanced” tab to choose DHCP instead of static IP.

THANK YOU! This finally got my chime working, after trying everything else I could think of/researched.

Yes I’ve tried connecting to the ‘setup 5b’ network and followed all the troubleshooting. It still will not connect and set up my 2nd Gen Chime ??

Hi @Edden. When the setup is failing at pairing the Ring app with the Chime setup access point as you’ve described, this can often be resolved by removing and reinstalling the Ring app. Trying to complete the setup on another mobile device entirely, if possible, can also resolve this concern.

If the setup still will not succeed at the connecting to the Chime setup network step, try resetting the Chime by holding the setup button for 20 seconds. I hope this helps! :slight_smile:

Ring 3 video doorbell has connected to the wi fi but the chime 2nd generation will not ?

Hi,

Many thanks worked a treat after all sort of suggestions from support!

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Worked like a charm. Thank you, DiveMedic!

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Merry Christmas, everyone!

Did anyone find a solution to the chime 2nd gen red light problem at set-up stage? The app keeps telling me the chime is connecting to my WiFi, but it never does. I get the red light every time. I’ve tried the reset button for 5s and 20s, rebooting the WiFi router, removing the chime from the socket and reinserting. I must have tried 15 times, no exaggeration.

Why is new tech straight out of the box so difficult to set up?

I bought a Ring doorbell and a Chime ( 2nd Gen) for my father-i-Law as a Christmas gift.
Setup the doorbell (Gen 2) , no problem.

But the chime is a different story.
First I tried setting it up at my in-law’s house ( their Wi-Fi and their phone), then when that didn’t work I brought it to my house and tried setting it up again. No luck.

I doubt it is both our Wi-Fis that are the issue here.

All is going well until it drops the connection to the Phone and tries to connect to the house Wifi, it Switches to flashing red.
I’ve reset it by pressing the reset button for 5s, 20s and more than 30seconds.
It’s set to DHCP.

I have a Ring doorbell, 2nd Gen Chime Pro, Chime Gen 1, 5 cameras and one Floodlight, and have never had this much trouble setting up a device.

As you can see I’ve setup numerous Ring devices, and i think I know what I’m doing. But this one is kicking my backside.

Suggestions?