cancel
Showing results for 
Search instead for 
Did you mean: 

Chime Will Not Set-up

Highlighted
New Neighbor

Chime Will Not Set-up

I need help!
12 REPLIES 12
Highlighted
New Neighbor

Chime Pro 2nd Gen Connected to Wifi but no Internet

So just trying to troubleshoot why this ring chime pro will not connect correctly, just come off the phone from support in the USA, even they are confused.

 

So tried adding it normally with the QR code or the 5 digit number and takes me through the process then has trouble connecting to the wifi supposedly even though its registered on my router with an ip address.

 

It then tells me and flashes red saying connected to wifi but no internet.

 

Tried reinstalling the app on two devices and two app stores.

 

Same problem anyone else know a fix?

 

 

Highlighted
Community Manager

Re: Chime Will Not Set-up

Hey @Naima63. Were you able to get the device set up? If you are still unable to set up the Chime, please let me know where you are getting stuck at so I can look into this further! In addition, if you need immediate support, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Solid red light on Chime 2nd gen

Hello,

I'm trying to setup my 2nd Gen Chime and I get to the setup wifi part, the chime flashes blue then goes to solid red. I've tried moving it closer to an access point but that doesn't seem to do it. 

 

Any suggestions?

Thanks.

Highlighted
New Neighbor

Re: Chime Will Not Set-up

I have the same problem. Tried 2 ring chime 2nd gen. Get to connect to wifi and green light keeps flashing and the message connect to ring network without internet. Got a ring chime pro yesterday and I have the same trouble
Community Moderator

Re: Chime Will Not Set-up

Sorry to hear about this experience, neighbors! If your Chime is still not setting up as intended, please try removing and reinstalling the Ring app on your mobile device. I recommend also attempting setup in different outlets in your home, as well as close to your wifi router, if you have not already. There are also two methods for setup which are scanning, or setting up without scanning, try both.

 

If setup is still not completing as intended, the best next step will be to reset your Chime by holding the setup button for 20 seconds. Feel free to let us know how this goes! 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Chime Will Not Set-up

Same issue here,  worst client support on the planet.  they can't solve anything other than to suggest buy a new one and install all over again.   Nest here we come.

Highlighted
New Neighbor

Re: Chime Will Not Set-up

Don't call client support, they are worthless.  Their suggestion to me was to buy a new one and try again.  

Highlighted
New Neighbor

Re: Chime Will Not Set-up

Just bought a Chime Pro 2nd Gen.  Right out of the box, it will not complete the setup, fails to connect to the internet at the end of the wifi setup.  Have tried like 10 times now, rebooted wifi, hard reset the Chime, updated the Ring App, scanned the code, used the 5 digit code, yada yada.  Nothing works.  I was going to call Ring but sounds like that'll be a waste of time.  Anybody got this to work yet?  Thanks.

Highlighted
New Neighbor

Re: Chime Will Not Set-up

The saga continues! This is my experience.