Chime Will Not Set-up

So just trying to troubleshoot why this ring chime pro will not connect correctly, just come off the phone from support in the USA, even they are confused.

So tried adding it normally with the QR code or the 5 digit number and takes me through the process then has trouble connecting to the wifi supposedly even though its registered on my router with an ip address.

It then tells me and flashes red saying connected to wifi but no internet.

Tried reinstalling the app on two devices and two app stores.

Same problem anyone else know a fix?