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Chime 2nd Gen Flashing red / green light

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New Neighbor

Chime 2nd Gen Flashing red / green light

Installed ring doorbell and chime at the weekend. All appears fine both devices working. I do have a question about the indicator light on the new generation of chime as I can find nothing in the very limited user manual 

 

plug the chime in I get blue flashing light that eventually turns to a solid blue light just like the advertising pictures. After a while however that solid blue light turns to a flashing green/red light and remains such until the chime is pulled out of the socket and put back into the socket

 

what does the flashing red/green light mean as the manual is of no use here?

 

chime rings if doorbell used, chime rings if test chime used from ring app, ring app healthcheck says device fine working ok, WiFi connected, rssi -33, firmware up to date etc so everything appears fine apart from the flashing red/green front light 

 

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Community Manager

Re: Chime 2nd Gen Flashing red / green light

Hey @Bandit. Thanks for bringing this to our attention! Whenever the Chime 2nd Generation has a flashing green and red light that are alternating, it means that the wifi password that was put in during setup is incorrect. Although, if you have the device showing as online and reporting as you described in the Ring app, we may have to just establish this connection in order for it to stop flashing with this light pattern. 

 

If you can, please go into the Ring App > Main Menu > Devices > Chime > Device Health > Change wifi network. This will take you through re-setting up the device, and putting in said wifi password for your home network when you get there. After completing these steps, if you see the red/green flashing light return, please complete delete/remove the device from your system, and then re-set up as you did before. For any reason that light pattern shows back up, even after re-setting up the device, please let me know! In addition, capturing a video of this evidence will be very helpful. Smiley Happy 

 



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6 REPLIES 6
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Community Manager

Re: Chime 2nd Gen Flashing red / green light

Hey @Bandit. Thanks for bringing this to our attention! Whenever the Chime 2nd Generation has a flashing green and red light that are alternating, it means that the wifi password that was put in during setup is incorrect. Although, if you have the device showing as online and reporting as you described in the Ring app, we may have to just establish this connection in order for it to stop flashing with this light pattern. 

 

If you can, please go into the Ring App > Main Menu > Devices > Chime > Device Health > Change wifi network. This will take you through re-setting up the device, and putting in said wifi password for your home network when you get there. After completing these steps, if you see the red/green flashing light return, please complete delete/remove the device from your system, and then re-set up as you did before. For any reason that light pattern shows back up, even after re-setting up the device, please let me know! In addition, capturing a video of this evidence will be very helpful. Smiley Happy 

 



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New Neighbor

Re: Chime 2nd Gen Flashing red / green light

Indeed, when I set the chime up the first password entry was wrong (fat finger syndrome) so I had to re-enter it which was then successful and explains why everything was working, guess there is a slight bug in your firmware/software that makes it think the network password is incorrect if it is entered incorrectly the first time and re-entered.

 

on the solution below I followed as far as change WiFi network, reselected the same WiFi network and WAS NOT asked to enter the WiFi password it connected without needing the password. I will assume as it did have the correct password already it didn't need it again and probably overwrote some incorrect password flag as part of this process to correct the issue

 

I've left it 48 hours before replying to monitor the results and am happy no more flashing green and red light I have a solid blue

 

many thanks for your advice on this

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Community Manager

Re: Chime 2nd Gen Flashing red / green light

@Bandit Awesome news! And big props to you for getting this figured out on your own accord. Nice job neighbor!  Smiley Happy 

 



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New Neighbor

Re: Chime 2nd Gen Flashing red / green light

Can't get it done already reset several times manually set the wifi. Now he does it for 2 or 3 hours and then he starts flashing red and green again. Wifi is good, health in the app.

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New Neighbor

Re: Chime 2nd Gen Flashing red / green light

I have the same issue, does anyone have a suggestion or solution? Any support would be appreciated! Cheers.
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New Neighbor

Re: Chime 2nd Gen Flashing red / green light

Hi,

I had a similar problem! Multiple tries later, it works!

 

My one BIG complaint about Ring doorbell and chime? WHY do you make it that you have to scan every time you do a reset?! :-) 

 

All the best
Dordio