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Cannot change Chime ringtone

SOLVED
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Community Manager

Re: Chime Will not Update Sound

Thanks neighbors! I'm so happy to hear that the app is back to working as it should so you can change your Chime sounds. If you continue to have this concern, please reach out to our support team here, as this may be an isolated concern for your specific account/device. 



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New Neighbor

Re: Chime Will not Update Sound

Mine is fixed - thanks Ring

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New Neighbor

Re: Chime Will not Update Sound

Yes, it also works for me.

Thanks.

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New Neighbor

Re: Chime Will not Update Sound

This is still not working for me. I have done all the resets deleting reinstalling apps, but wont work. Help!!!!!!!!!

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Community Manager

Re: Chime Will not Update Sound

@AndyP As stated in the post that has been marked as a solution, if you are still experiencing any concerns with your device not updating sounds, please reach out to our support team here for further troubleshooting. They will be able to help you out to get your device back working as it should. Smiley Happy 



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New Neighbor

Re: Chime Will not Update Sound

Having the same problem. Have tried all of these remedies.
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New Neighbor

Re: Chime Will not Update Sound

I am still getting the same error message.

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Community Manager

Re: Chime Will not Update Sound

@upperolive @Benkohns If you can, please reach out to our support team here for further assistance on this matter. 



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New Neighbor

Re: Chime Will not Update Sound

Still does not work and support can not help
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New Neighbor

Re: Chime Will not Update Sound

Same problem here, brand new ring pro, installed yesterday, everything working OK, successfully changed tone from default to the second one on the list (first step in checking each of them out, to choose which one to go with)... now won't let me change anything and stuck on that second one.  "Sorry something went wrong" message, as others have described here.