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Cannot change Chime ringtone

SOLVED
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New Neighbor

Re: Cannot change Chime ringtone

I have the same issue and the same warning in the app. I played around with it a few times and by luck, I was able to change the tone. Need to pay attention to the blue 'Ring' light in front the chime. When it stops blinking, it's done updating. I flipped back to the previous page immediately by hitting the back arrow before the warning popped up, and then open Audio Settings again. I got it to work ~50% of the times. Still, it is annoying and does not make sense to take minutes to choose a tone. It will take half a day to test out all the ring tones. Now I am on westminster and I am afraid to make a change. 

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New Neighbor

Re: Cannot change Chime ringtone

I am experiencing exactly the same problem!

 

I tried following:

- Reset chime (via the pin hole).

- Restart chime.

- Re-install Ring application on my phone.

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New Neighbor

Re: Cannot change Chime ringtone

This problem is not solved, as far as I am concerned. Please change the status.

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Community Manager

Re: Cannot change Chime ringtone

@Starbursts If you go to the solution that has been marked, I have stated that we have marked it as the solution for now as we wait for more updates on this. The team is already investigating this concern and I will make sure to update this thread accordingly once it has been resolved or a new update is available. Thank you for your patience. 



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New Neighbor

Re: Cannot change Chime ringtone

OK. Thanks

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New Neighbor

Re: Cannot change Chime ringtone

This is no solution. Looks like tons of people have the problem
Please fix it!
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New Neighbor

Re: Cannot change Chime ringtone

Same problem here.  Yes, tried all resets.  Tried from both Android and Iphone.  Devs need to fix this.

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New Neighbor

Re: Cannot change Chime ringtone

I have the same problem. Wasted two hours before I got to someone who actually knew this was a known problem. How is it only the escalation department knows anything. Three different customer service people took forever to understand my problem. Repeatedly asking me things I already said and giving dumb answers. Telling to reset chime, delete app etc. for no reason as I had already done all and told them. Then they said they would send me a new ring. Why? It is obviously a problem on your end as both chimes etc are doing the same thing exactly at the same time. It was like talking to people reading from a book with no personal knowledge of ring devices. Why do you not tell all your service people about this issue and stop wasting your customer’s time. Finally after demanding to talk to a supervisor and waiting 20 minutes while she talked to the escalation department I was told I would be contacted 24-48 hours with an update. Never happened. Terrible customer service. Really liked the Ring until now. Wish I got something different.
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New Neighbor

Re: Cannot change Chime ringtone

Any updates on this?? Still can’t change for the ring tone I want!
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New Neighbor

Re: Cannot change Chime ringtone

This is maddening.  I have Halloween upstairs and Christmas downstairs.

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