Also have the same issue with just one of my two Chimes.
Deleted it, reset it, changed to a different network but same "Something went wrong" message each time.
Support tell me it's being looked into and we should get an email when the issue is fixed.
This has been going on a long time. I have phoned support and they just keep telling me it's their end. I just think they're messing us about to be honest. It's got to be their end because there are loads of people with the same problem and I'm getting fed up with it, and I'm not going to keep ringing them because I'm not sure if the call is free or not
Funnily enough - I have two Chime devices. It's only one that I am unable to update the ring tones. The one I can update has firmware 1.1.27, the other only says 'Firmware up to date' which isn't helpful
To the Ring support staff;
I had Christmas chimes on it till today(Feb 23, 2020). NOW just the default tone. After reading this blog thread, found I wasted 2-3 hours of my life that Ring should have been able to fix quickly. I will be removing this nightmare soon if they do not get it fixed. I will retry in two weeks and if it is not fixed by then. Steve
Hey neighbors! I do not have any new updates at this time but can ensure this is still being investigated. I've updated my post from page 3 as the solution in the meantime. I will post new updates with those marked as the solution as they come in so you can find an updated answer faster.
I have the same issue on all 3 of my Ring chimes. I just wasted hours of my life in a chat only to be told there is nothing they can do right now and that someone would contact me. I just found this thread and found that mulitple people are having the same issue so it definitely appears there is something wrong in the firmware or your system for everbody. Please fix this issue as soon as possible. The default tone is now driving my dog crazy which is why I was trying to change it in the first place. I guess I will have to leave all my Ring chimes unplugged until you fix this so my dog does not lose his mind. HELP!!