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Cannot change Chime ringtone

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New Neighbor

Cannot change Chime ringtone

Hi,

 

Today I found that I could not change ringtone on my Chime (the original version, FW version 1.3.3).

I control Chime via the Ring app on my Android phone (app version 3.22.1). 
When I select different ringtone, hit "Save Changes" I get the confimation about settings being updated. But the Chime light does not start blinking and when I test sound the default sound is still there.

 

I tried following:

- Reset chime (via the pin hole).

- Restart chime.

- Re-install Ring application on my phone.

 

None of it helped.

 

Any idea how to fix this?

 

Cheers,

Mirek  

74 REPLIES 74
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Community Manager

Re: Cannot change Chime ringtone

Hey @Mirek. When you reinstalled the Ring app, did you reboot your phone in between removing the app and reinstalling it? This can be an important extra step to take, as rebooting your phone in between the remove and re-add will clear the cache of data saved onto your phone, which may be causing it to still save the old tone. If you could, please try the removal of the app, reboot of your phone (turn it off/on) and then reinstall the app. After this, please try to save the tone and see if the Chime plays the new tone on motion alerts or dings (if you have a Doorbell). 



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New Neighbor

Re: Cannot change Chime ringtone

Hi Chelsea. Thanks for your reply.

Yesterdey, I did not restart my phone between uninstalling the application and new installation. 

So today I uninstalled the app, restarted phone, installed the app again and .... no change. Still cannot change the ringtone on my Chime :/

 

Any other ideas?

Highlighted
New Neighbor

Re: Cannot change Chime ringtone

Hi

I have exacty same issue , Changed Chime greeting over christmas .Now when changing it back it times out and gives some kind of error message after few minutes .

1 re-installed the App , made no difference.

2 removed device and re added it

3 totally reset the chime (by pressing the reset button 30seconds)

4 Removed and readded the wifi settings etc .

5 In the end I phoned support and they talked me through reseting the Chime again, it updated software ,but problem still exists .Support advised me to wait 15 to 20 mins and retry .

I notice the Chime has reverted now to 'default' tone , but still wont allow me to change it to anything else .It still works when the bell is pushed etc just slightly annoying .

 

 

 

Highlighted
Community Manager

Re: Cannot change Chime ringtone

@Mirek Thank you for giving that another go! I would recommend to reach out to our support team here, as the same as @PaulTwix has done. You can also perform the steps they did as well, but reaching out to the support team will ensure that this concern is documented and escalated properly for your personal account. In the meanwhile, I've passed on this feedback to the appropriate team for you both! Cat Happy



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New Neighbor

Re: Cannot change Chime ringtone

Hi @Chelsea_Ring, I took your advice and called support. The lady on line walked me through quite lengthy procedure of factory resetting my chime but it did not solve the issue.

I was assured that there is no isseu with the device itselft or my phone Ring application and that it was a software issue on Ring side and engineers would work of a fix.

They should let me know once it is fixed.

So, let's see.

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New Neighbor

Re: Cannot change Chime ringtone

tried all the suggestions and still the same results.

Highlighted
New Neighbor

Re: Cannot change Chime ringtone

I'm having the same issue, getting error message:

 

Something went wrong.

Sorry about that! Please try again in a moment.

 

Tried all the suggestions, but nothing works.

 

When will this be resolved?

Highlighted
New Neighbor

Re: Cannot change Chime ringtone

Having the same problem.
Tried with my iPhone and even with an android tablet. Nothing works.
Did a reset and now it’s the default tone and can’t change it.
Also reinstalled app, removed from network and added it again. Nothing helps.
Ring support tried to help but they couldn’t. They said to wait for an email because they will look into the problem with the technical people
Highlighted
New Neighbor

Chime Will not Update Sound

Dear Ring Community,

 

I bought a Ring Doorbell 2 that came with a regular chime (not pro) in April of 2019 and as of last week I have not been able to change the ring or motion sounds. When I try Changing the sound It says Sorry Something went Wrong. I am not sure what is wrong with it. I have tried resetting it but that did not help; I even called Ring Customer Support and she could not figure it out. It does make a sound if the doorbell is rang or if motion is detected.

 

Chime: 

Firmware: 1.3.3

Rssi-24

 

Internet and WiFi:

 

Router:

Orbi RBK20W

Firmware:  V2.3.5.36

Wifi Security:  WPA-PSK [TKIP] + WPA2-PSK [AES]

 

Internet Provider:

Spectrum 

100 MBPS 

 

Phone used to change tone:

 

iPhone XR

IOS 13.3.1

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