Today I found that I could not change ringtone on my Chime (the original version, FW version 1.3.3).
I control Chime via the Ring app on my Android phone (app version 3.22.1).
When I select different ringtone, hit "Save Changes" I get the confimation about settings being updated. But the Chime light does not start blinking and when I test sound the default sound is still there.
I tried following:
- Reset chime (via the pin hole).
- Restart chime.
- Re-install Ring application on my phone.
None of it helped.
Any idea how to fix this?
Solved! Go to Solution.
Hey neighbors! We did have a previous concern with the Chime tones not updating as they should, which was later resolved, but has since re-opened for some neighbors still having this concern. If you are still experiencing this error, rest assured that I can get this information escalated and looked into further. Before having this looked into further, please try the follow to update your Chime tone:
When it comes to uploading the screen recording, you may find you cannot attach an MP4 to your reply. Please "compress" the file into a ZIP file, and then attach the ZIP file here. Alternatively, you can upload the video elsewhere, and provide a link here. Let me know neighbors, the more detail the better, as I'm happy to look into this more for you!
For now, I have accepted this post as a solution. This is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps. If these troubleshooting steps do not work, please share in depth information and examples as to what happens so we can pass it along to the appropriate teams. Thank you.
Hey @Mirek. When you reinstalled the Ring app, did you reboot your phone in between removing the app and reinstalling it? This can be an important extra step to take, as rebooting your phone in between the remove and re-add will clear the cache of data saved onto your phone, which may be causing it to still save the old tone. If you could, please try the removal of the app, reboot of your phone (turn it off/on) and then reinstall the app. After this, please try to save the tone and see if the Chime plays the new tone on motion alerts or dings (if you have a Doorbell).
Hi Chelsea. Thanks for your reply.
Yesterdey, I did not restart my phone between uninstalling the application and new installation.
So today I uninstalled the app, restarted phone, installed the app again and .... no change. Still cannot change the ringtone on my Chime :/
Any other ideas?
I have exacty same issue , Changed Chime greeting over christmas .Now when changing it back it times out and gives some kind of error message after few minutes .
1 re-installed the App , made no difference.
2 removed device and re added it
3 totally reset the chime (by pressing the reset button 30seconds)
4 Removed and readded the wifi settings etc .
5 In the end I phoned support and they talked me through reseting the Chime again, it updated software ,but problem still exists .Support advised me to wait 15 to 20 mins and retry .
I notice the Chime has reverted now to 'default' tone , but still wont allow me to change it to anything else .It still works when the bell is pushed etc just slightly annoying .
@Mirek Thank you for giving that another go! I would recommend to reach out to our support team here, as the same as @PaulTwix has done. You can also perform the steps they did as well, but reaching out to the support team will ensure that this concern is documented and escalated properly for your personal account. In the meanwhile, I've passed on this feedback to the appropriate team for you both!
Hi @Chelsea_Ring, I took your advice and called support. The lady on line walked me through quite lengthy procedure of factory resetting my chime but it did not solve the issue.
I was assured that there is no isseu with the device itselft or my phone Ring application and that it was a software issue on Ring side and engineers would work of a fix.
They should let me know once it is fixed.
So, let's see.
I'm having the same issue, getting error message:
Something went wrong.
Sorry about that! Please try again in a moment.
Tried all the suggestions, but nothing works.
When will this be resolved?
Dear Ring Community,
I bought a Ring Doorbell 2 that came with a regular chime (not pro) in April of 2019 and as of last week I have not been able to change the ring or motion sounds. When I try Changing the sound It says Sorry Something went Wrong. I am not sure what is wrong with it. I have tried resetting it but that did not help; I even called Ring Customer Support and she could not figure it out. It does make a sound if the doorbell is rang or if motion is detected.
Internet and WiFi:
Wifi Security: WPA-PSK [TKIP] + WPA2-PSK [AES]
Phone used to change tone: