Cannot change Chime ringtone

Yet ANOTHER user here waiting for an actual solution. I’ve tried all the steps, resetting, force closing, used wifi only, then mobile only, have uninstalled, restarted phone, reinstalled, reset, changed passwords, etc. This is a complete waste if we can’t use the chime that we purchased and set the tone to what we want to hear when the thing is triggered. PLEASE, for the love of all that is holy, get your software engineers to figure out the glitch.

Just bought the chime yesterday. Ran into the problem of not being able to update the sound. Found this forum and learned this is a known and longstanding problem. I don’t think I have read where anyone was able to fix the problem. Disappointing, RING. Disappointing.

Believe me or not but your are luckier owner of chime as your device still make at least some sound.

There are many of us now whose Chime (the original version) stopped working in few last weeks.

It simply disconnected from wifi network and and it is not possible to reset it in any way. It’s essentially bricked and we can throw it away (if it is out of warranty).

Wishing you to not to join this growing group ever.

For more info check thread “Chime not working”.

EDIT: Today I spent an hour on a call with support and eventually they promissed to send me new Chime device. It can be lehghty but it is worth to call Support.

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Just purchased the ring and chime, installed it yesterday and immediately realized I cannot stand the default chime. I guess I’m added in with the growing list of people who cannot get this resolved and currently support isn’t even responding to device troubleshooting. It’s very disappointing, and the default tone is just terrible! No picture or specs because it doesn’t seem to matter.

I spoke to customer support yesterday and went through the normal diagnostic procedures with the agent. The agent (who was helpful) said he would need to raise it with the next support level (engineering I beleive).

Today I tried again and it is working !!! The app allows the update (as before) but now the chime flashes green for about 5 seconds and the app does not give the error but a new button appears “TEST”. Pressing TEST plays the sounds I selected for Motion and Doorbell. I’m hoping this fixes everyones issues who posted.

Tim.

Just tried and can confirm it is now working for me also.

I’m having the same issue with the Chime 2nd generatios…I did everything showed here and nothing…I have last Android version on Galaxy S20…I dont know how to do…

Same happening to me…and did like you everything…waiting for solution.

I’ve attempted hard resetting my chime. I have also reset and uninstalled the app from my phone: Clearing the app cache and memory. I have tried connecting to a different wifi network in the house.

Still always getting the same message; ‘There was a problem saving your Chime tone. Please try again’.

The chime flashes blue for 5 seconds and then goes solid blue.

Chime is up to date. Signal strength is RSSI - 53

Hi neighbors! If your Chime tone is not saving as intended, this is often a sign of communication interference. As a test, moving your Chime closer to your router and changing the tone there will factor out interferences with wifi. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try saving this tone on wifi only, and then on data only, to see if either connection is more efficient. I hope this helps! :slight_smile:

I have exactly the same issues and have tried all the steps mentioned here.

Why do you mark this issue as SOLWED when its clearly not ?

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Same here…

Error when attempting to update chime sound…

‘Something went wrong. Sorry about that! Please try again in a moment.’

This happens on/off WIFI.

This issue is NOT resolved, please advise.

MD

Sorry to hear about this, neighbors. If you’ve tried all the recommend steps in this thread to no avail, this may require a more in-depth look by our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! :slight_smile:

Same happening here. Does Ring really care? They seem to care enough to take my $100 every year and the money for the initial purchase. Not a happy camper right now.

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mine hasn’t worked for 3 days now. I have updated, reset , and even reinstalled. Nothing I keep getting error messages of sorry can’t update now.

I did reset my chime, installed it again but also not possible to update the sound.

Rssi is 54, nearby the router 48, tried both. Firmware is up to date.

Is it also possible that there is no sound sometimes when someone pushes the RING 2 doorbell???

I have been through this entire thread, and have tried every suggestion listed. After wasting a ridiculous amount of time, I still have a Ring Chime that will only play the default sound. At this point, I believe the best solution - at least for me - is to carefully uninstall my Ring products, drop them in the trash, and go back to a old-fashioned doorbell that works every single time someone rings it.

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Just bumping this as well as I have this issue with the original chime that came with my Ring Doorbell Pro.

Tried everything in the thread all to no avail. RSSI-28, literally 2 feet away from the router (which is the chime’s permanent location in the hall).

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Hey Ring. I spend a LOT of money on your products that are constantly NOT working! Any plans on fixing this problem that’s been occuring for the entire YEAR?! I’m sick of hearing Covid-19 as an excuse for your poor products and solutions to problems, as well.

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I have tried everything everyone else in this thread has. Updated both our iPhone 11’s to the latest software. Ring app has been installed to latest software. Reinstalled the app and chime. Still showing error message saying it won’t update. Can someone please advise

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