Likewise having the same problem.
Ring installed today and when I try to update the ring the chimes led flashes green and blue for a couple of seconds and the phone shows Updating settings. After a while the phone shows an error (screenshot attached)
Iphone running IOS 13.6
Ring App 5.29.0
Chimes reset and setup up again
App deleted and re-installed
Please sort this out.
I have same issue. Tried everything suggested in the posts. I have a Ring 3 and bought a Ring Chime today. Seems that you cannot change the chime. Maybe a refund will help
I've just installed a new Ring with chime device and I'm having the same problem. Volume can be adjusted, but not the chime tone.
Tried the suggested resolution, but I just get an error.
Samsung Galaxy S10
Ring app 3.29.0
Firmware says its up to date
Tried wifi and mobile network
Not bothered with images or recordings as it doesn't appear to have made any difference to other users with the same issue.
Believe me or not but your are luckier owner of chime as your device still make at least some sound.
There are many of us now whose Chime (the original version) stopped working in few last weeks.
It simply disconnected from wifi network and and it is not possible to reset it in any way. It's essentially bricked and we can throw it away (if it is out of warranty).
Wishing you to not to join this growing group ever.
For more info check thread "Chime not working".
EDIT: Today I spent an hour on a call with support and eventually they promissed to send me new Chime device. It can be lehghty but it is worth to call Support.
I spoke to customer support yesterday and went through the normal diagnostic procedures with the agent. The agent (who was helpful) said he would need to raise it with the next support level (engineering I beleive).
Today I tried again and it is working !!! The app allows the update (as before) but now the chime flashes green for about 5 seconds and the app does not give the error but a new button appears "TEST". Pressing TEST plays the sounds I selected for Motion and Doorbell. I'm hoping this fixes everyones issues who posted.
I'm having the same issue with the Chime 2nd generatios...I did everything showed here and nothing...I have last Android version on Galaxy S20...I dont know how to do..