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Cannot change Chime ringtone

SOLVED
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New Neighbor

Re: Chime Will not Update Sound

Likewise having the same problem.

 

Ring installed today and when I try to update the ring the chimes led flashes green and blue for a couple of seconds and the phone shows Updating settings. After a while the phone shows an error (screenshot attached)

 

Iphone running IOS 13.6

Ring App 5.29.0

Wifi

4G

Chimes reset and setup up again

App deleted and re-installed

 

Please sort this out.

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New Neighbor

Re: Chime Will not Update Sound

I have same issue. Tried everything suggested in the posts. I have a Ring 3 and bought a Ring Chime today. Seems that you cannot change the chime. Maybe a refund will help

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New Neighbor

Re: Chime Will not Update Sound

Hi,

 

I've just installed a new Ring with chime device and I'm having the same problem. Volume can be adjusted, but not the chime tone.

 

Tried the suggested resolution, but I just get an error.

 

Samsung Galaxy S10

Android 10

Ring app 3.29.0

Firmware says its up to date

Tried wifi and mobile network

Tried reset

 

Not bothered with images or recordings as it doesn't appear to have made any difference to other users with the same issue.

 

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New Neighbor

Re: Chime Will not Update Sound

Yet ANOTHER user here waiting for an actual solution. I've tried all the steps, resetting, force closing, used wifi only, then mobile only, have uninstalled, restarted phone, reinstalled, reset, changed passwords, etc. This is a complete waste if we can't use the chime that we purchased and set the tone to what we want to hear when the thing is triggered. PLEASE, for the love of all that is holy, get your software engineers to figure out the glitch.
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New Neighbor

Re: Chime Will not Update Sound

Just bought the chime yesterday. Ran into the problem of not being able to update the sound. Found this forum and learned this is a known and longstanding problem. I don’t think I have read where anyone was able to fix the problem. Disappointing, RING. Disappointing.
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New Neighbor

Re: Chime Will not Update Sound

Believe me or not but your are luckier owner of chime as your device still make at least some sound.

There are many of us now whose Chime (the original version) stopped working in few last weeks.

It simply disconnected from wifi network and and it is not possible to reset it in any way. It's essentially bricked and we can throw it away (if it is out of warranty).

 

Wishing you to not to join this growing group ever.

 

For more info check thread "Chime not working".

 

EDIT: Today I spent an hour on a call with support and eventually they promissed to send me new Chime device. It can be lehghty but it is worth to call Support.

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New Neighbor

Re: Chime Will not Update Sound

Just purchased the ring and chime, installed it yesterday and immediately realized I cannot stand the default chime. I guess I'm added in with the growing list of people who cannot get this resolved and currently support isn't even responding to device troubleshooting. It's very disappointing, and the default tone is just terrible! No picture or specs because it doesn't seem to matter.
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New Neighbor

Re: Chime Will not Update Sound - UPDATE

I spoke to customer support yesterday and went through the normal diagnostic procedures with the agent.  The agent  (who was helpful) said he would need to raise it with the next support level (engineering I beleive).

 

Today I tried again and it is working !!!  The app allows the update (as before) but now the chime flashes green for about 5 seconds and the app does not give the error but a new button appears "TEST".  Pressing TEST plays the sounds I selected for Motion and Doorbell.  I'm hoping this fixes everyones issues who posted.

 

Tim.

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New Neighbor

Re: Chime Will not Update Sound - UPDATE

Just tried and can confirm it is now working for me also.
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New Neighbor

Re: Chime Will not Update Sound

I'm having the same issue with the Chime 2nd generatios...I did everything showed here and nothing...I have last Android version on Galaxy S20...I dont know how to do..