Cannot change Chime ringtone

I’m having the same problem. I am concerned that this thread started in Feb I think, but “rest assured that I can get this information escalated up and looked into further.”

I cannot change the ring tone. I also cannot change volume. Both defaults are quite annoying to me.

I have tried the “accepted solution” with no change. I am dreading the call to support, as I suspect I will be required to walk through the same steps, and more, to no avail.

I’m using a Google Pixel 3, updated to Android 10. My Ring app was just downloaded today: version 3.27.1. I have attached a screenshot of the error I get.

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Hey @muttdoc. Thank you for posting your experience and what you have done in your reply here! After checking with my teams that previously reported on this concern, it looks like it has been re-opened to look into further. I will make sure to update my accepted solution to reflect this for other neighbors that may come into this thread. While our teams are looking into this further, they expect that we should have a resolution in the coming weeks. I will, of course, make sure to keep this thread updated once this has been officially and fully resolved! Rest assured, you should not need to contact our support team at this time.

What I would recommend, after looking at your screenshot, is to see if you could try changing the setting when connected to wifi? I noticed in your screenshot that it doesn’t look like wifi is on, and it’s possible the mobile data connection is not stable enough to save the change. This is just a hunch, and something you can try in the meanwhile to see if it helps! Thank you again for attaching your phone information though, and let me know if the same error happens when on wifi. I will pass that information onto my team that is looking to resolve this soon for us. Thank you! :slight_smile:

Thank you for the update. I look forward to the resolution.

I had toggled WiFi on and off, seeing if the app would behave differently, as suggested in the solution. It just happened to be off when I took the screenshot.

However, after reading your reply, I went back in to audio settings with WiFi on. I had not adjusted volume this time but the scale bar still showed the level near the low end where I wanted it. This time around I got a fleeting notification near the bottom of my screen saying the volume had been updated. Weird. And I tested the chime and it is indeed a lower volume!

The other difference is that now, when I select a different ringtone, it will play an example sound. It wouldn’t do that before. But I still get the same error message that it can’t update the ringtone. I tried again force-stopping the app, turning WiFi off, turning it back on again, but won’t update.

I’m sending another screenshot of part of the sequence. With this window, I’ve tried to leave it there, and other times I hit Okay, but I still get the Sorry message. When the volume successfully changed, I did not see this Updating Settings notification.

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Same here,

Tried everything suggested.

Please help, the default sound is annoying.

Regards,

jamBo

I can’t update my tone, I tried both on and off wifi, and tried closing and reopening the app. I am using an iPhone XR, have software 13.6, and just downloaded the Ring app today.

Same issue as others.

Tried:

android

ios

rebooting

wifi

4g

reinstalling

resetting 60 seconds.

Come one, this isn’t rocket science, it’s changing a sound on a doorbell.

I am having exactly the same issue. RING Doorbell 2 and Chime was delivered and commissioned yesterday. Today I cannot update the Chime Movement and Motion Chimes (I just get the default tones) and the Android App simply gives the error “Sorry. There was a problem saving your Chime tone. Please try again”. This is with my Wi-Fi connection AND Mobile Data". Very poor experience straight out of the box.

Same problem here with Chime 2 installed yesterday 8/5/20. Is there a solution or not ?
More than happy to return the device .

iOS 13.6

Ring app latest download yesterday 8/5

chime firmware “Up to Date”

Likewise having the same problem.

Ring installed today and when I try to update the ring the chimes led flashes green and blue for a couple of seconds and the phone shows Updating settings. After a while the phone shows an error (screenshot attached)

Iphone running IOS 13.6

Ring App 5.29.0

Wifi

4G

Chimes reset and setup up again

App deleted and re-installed

Please sort this out.

I have same issue. Tried everything suggested in the posts. I have a Ring 3 and bought a Ring Chime today. Seems that you cannot change the chime. Maybe a refund will help

Hi,

I’ve just installed a new Ring with chime device and I’m having the same problem. Volume can be adjusted, but not the chime tone.

Tried the suggested resolution, but I just get an error.

Samsung Galaxy S10

Android 10

Ring app 3.29.0

Firmware says its up to date

Tried wifi and mobile network

Tried reset

Not bothered with images or recordings as it doesn’t appear to have made any difference to other users with the same issue.

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Yet ANOTHER user here waiting for an actual solution. I’ve tried all the steps, resetting, force closing, used wifi only, then mobile only, have uninstalled, restarted phone, reinstalled, reset, changed passwords, etc. This is a complete waste if we can’t use the chime that we purchased and set the tone to what we want to hear when the thing is triggered. PLEASE, for the love of all that is holy, get your software engineers to figure out the glitch.

Just bought the chime yesterday. Ran into the problem of not being able to update the sound. Found this forum and learned this is a known and longstanding problem. I don’t think I have read where anyone was able to fix the problem. Disappointing, RING. Disappointing.

Believe me or not but your are luckier owner of chime as your device still make at least some sound.

There are many of us now whose Chime (the original version) stopped working in few last weeks.

It simply disconnected from wifi network and and it is not possible to reset it in any way. It’s essentially bricked and we can throw it away (if it is out of warranty).

Wishing you to not to join this growing group ever.

For more info check thread “Chime not working”.

EDIT: Today I spent an hour on a call with support and eventually they promissed to send me new Chime device. It can be lehghty but it is worth to call Support.

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Just purchased the ring and chime, installed it yesterday and immediately realized I cannot stand the default chime. I guess I’m added in with the growing list of people who cannot get this resolved and currently support isn’t even responding to device troubleshooting. It’s very disappointing, and the default tone is just terrible! No picture or specs because it doesn’t seem to matter.

I spoke to customer support yesterday and went through the normal diagnostic procedures with the agent. The agent (who was helpful) said he would need to raise it with the next support level (engineering I beleive).

Today I tried again and it is working !!! The app allows the update (as before) but now the chime flashes green for about 5 seconds and the app does not give the error but a new button appears “TEST”. Pressing TEST plays the sounds I selected for Motion and Doorbell. I’m hoping this fixes everyones issues who posted.

Tim.

Just tried and can confirm it is now working for me also.

I’m having the same issue with the Chime 2nd generatios…I did everything showed here and nothing…I have last Android version on Galaxy S20…I dont know how to do…

Same happening to me…and did like you everything…waiting for solution.

I’ve attempted hard resetting my chime. I have also reset and uninstalled the app from my phone: Clearing the app cache and memory. I have tried connecting to a different wifi network in the house.

Still always getting the same message; ‘There was a problem saving your Chime tone. Please try again’.

The chime flashes blue for 5 seconds and then goes solid blue.

Chime is up to date. Signal strength is RSSI - 53